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- Tasks: Manage depot operations, customer interactions, and administrative duties in a fast-paced environment.
- Company: Join Hough Green Garage, a leader in 24-hour Breakdown and Recovery Services.
- Benefits: Enjoy a competitive salary, full training, and opportunities for overtime.
- Other info: Stable employment with growth opportunities in a supportive team.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude required.
The predicted salary is between 26000 - 27000 £ per year.
Depot Administrator Location: Hereford HR4
Shifts: Monday to Friday 08.30-17.30
Pay: £13.00 per hour
Contract: Permanent | Weekly Pay | Full Training Provided
Additional Requirement: Occasional Saturday mornings
Hough Green Garage is a market leader in the provision of 24-hour Breakdown and Recovery Services, with over 40 years of industry experience. We operate 365 days a year, supporting Local Authorities, Emergency Services, Motoring Organisations, private companies, and members of the public on a national basis. Due to continued business growth and the award of new contracts, we are seeking an additional Depot Administrator to join our busy team at our Crewe depot. This is a varied and fast-paced role that plays a key part in the smooth day-to‑day operation of our site.
The Role
As a Depot Administrator, you will be the first point of contact for customers and stakeholders, providing professional front‑of‑house support in a busy operational environment. This role requires strong organisational skills, attention to detail, and the ability to communicate confidently, including in challenging situations. You will work both independently and as part of a small, supportive team to ensure the efficient running of depot operations.
Key Responsibilities
- Booking vehicles in and out of internal and external systems
- Ensuring correct charges are applied and paperwork matches system records
- Processing payments via online portals and over the counter
- Performing general administrative duties including data entry, filing, and task coordination
- Handling inbound and outbound telephone calls and accurately recording information
- Liaising with customers, emergency services, authorities, insurance companies, and colleagues
- Supporting the efficient day‑to‑day operation of the depot
- Communicating effectively with drivers and managers
- Ensuring all documentation is processed in accordance with company procedures and GDPR requirements
- Reconciling daily payments and financial records
- Following company policies, procedures, and relevant legislation
What We’re Looking For
We are looking for a reliable and motivated individual who thrives in a busy environment and takes pride in delivering excellent customer service.
Skills and Experience
- Excellent telephone manner and communication skills
- Strong attention to detail and accuracy
- Ability to work under pressure and manage competing priorities
- Positive attitude and willingness to support team members
- Good organisational and problem‑solving skills
- Strong customer service and interpersonal skills
- Commercial awareness and understanding of operational costs
- Computer literate with experience using Windows‑based applications (full system training provided)
- Ability to work both independently and as part of a team
- Full, clean driving licence
- Ability to pass Police National Vetting (essential requirement)
What We Offer
- Stable, full‑time employment in a well‑established company
- Competitive hourly rate
- Overtime opportunities
- Supportive team environment
- Full training on company systems
- Opportunity to develop within a growing business
To Apply
If you feel you are a suitable candidate and would like to work for Hough Green Garage, please do not hesitate to apply.
Depot Administrator in Hereford employer: Hough Green Garage
Contact Detail:
Hough Green Garage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Depot Administrator in Hereford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Depot Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Hough Green Garage and understand their operations. Think about how your skills in customer service and organisation can shine in a fast-paced environment like theirs.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on showcasing your attention to detail and problem-solving skills, as these are key for the Depot Administrator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Hough Green Garage.
We think you need these skills to ace Depot Administrator in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the Depot Administrator role. We want to see how your organisational skills and attention to detail shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it professional but let your enthusiasm for the role and the company come through. Tell us why you’re the perfect fit!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since this role involves liaising with various stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hough Green Garage
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Depot Administrator. Familiarise yourself with tasks like booking vehicles, processing payments, and handling customer inquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and stakeholders, practice your communication skills. Think about how you would handle challenging situations or difficult customers. Be ready to share examples from your past experiences where you successfully resolved issues or provided excellent service.
✨Demonstrate Your Organisational Skills
As a Depot Administrator, you'll need to juggle multiple tasks. Prepare to discuss how you prioritise your workload and stay organised under pressure. You might even want to bring a few examples of how you've managed competing priorities in previous roles to illustrate your point.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. These might involve how you'd handle a busy day at the depot or a situation where a customer is unhappy. Think through potential scenarios beforehand and prepare your responses to showcase your problem-solving skills and ability to think on your feet.