At a Glance
- Tasks: Coordinate and deploy recovery resources in a fast-paced control centre.
- Company: Join Hough Green Garage, a leader in 24-hour Breakdown & Recovery Services.
- Benefits: Earn from £13.00 per hour with flexible shifts and career growth.
- Other info: Police vetting required; dynamic team environment with training opportunities.
- Why this job: Make a real difference by helping people in urgent situations.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 27360 - 31200 € per year.
Location: Widnes
Salary: From £13.00 per hour (dependent on shift & experience)
Vacancy Type: Full-time, Permanent
Shift Pattern: 4 days on, 2 days off – 12-hour shifts (day & night shifts available). Alternative shift patterns may be considered and discussed at interview.
About Us
Hough Green Garage is a leading provider of 24-hour Breakdown & Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.
The Role
We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced 24 hour Control Centre. This role requires calm, confident decision-making, especially when dealing with time-critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally. You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.
Key Responsibilities
- Coordinate and deploy recovery resources efficiently across all active jobs
- Monitor job progress through to completion
- Manage driver workloads and map nearest available resources
- Answer and manage high-volume inbound and outbound calls
- Liaise with administrative staff and recovery teams
- Raise workload issues or operational concerns with management
- Provide training and support to colleagues as required
- Handle customer enquiries professionally in person and by phone
- Ensure accurate documentation and compliant handling of personal data (GDPR)
- Conduct property searches with integrity and confidentiality
What We’re Looking For
- Strong communication skills (written & verbal)
- Ability to work under pressure and remain calm in urgent situations
- Excellent problem-solving and decision-making abilities
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Flexible, proactive, and positive attitude
- Strong interpersonal skills and professionalism
- Target-driven and comfortable working to deadlines
- Understanding of health and safety requirements
Additional Information
Police Vetting is required for this role. Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment. Alternative shift patterns may be considered and discussed at interview.
To Apply
If you feel you are a suitable candidate and would like to work for Hough Green Garage, please do not hesitate to apply.
Breakdown & Recovery Co-ordinator in Widnes employer: Hough Green Garage Ltd
Hough Green Garage is an exceptional employer, offering a dynamic work environment in Widnes where teamwork and professionalism are at the forefront of our operations. With over 40 years of experience in the Breakdown & Recovery sector, we provide our employees with comprehensive training, opportunities for career advancement, and a supportive culture that values each team member's contributions. Our flexible shift patterns and commitment to employee well-being make us a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown & Recovery Co-ordinator in Widnes
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the breakdown and recovery industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Practice your phone skills! Since you'll be managing high-volume calls, it’s crucial to sound confident and calm. Try role-playing with a friend to get comfortable with handling different types of calls.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've handled urgent situations in the past. This will demonstrate your ability to stay cool under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our company culture right there.
We think you need these skills to ace Breakdown & Recovery Co-ordinator in Widnes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Breakdown & Recovery Co-ordinator role. Highlight your relevant experience and skills that match what we're looking for, like strong communication and problem-solving abilities.
Showcase Your Calmness Under Pressure:Since this role involves handling time-critical situations, share examples in your application where you've successfully managed stress or urgent tasks. We want to see how you keep your cool when things get hectic!
Be Professional and Personable:When writing your application, remember to maintain a professional tone while also being personable. We value strong interpersonal skills, so let your personality shine through while keeping it appropriate for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Hough Green Garage Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hough Green Garage. Understand their services, values, and the role they play in the community. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Demonstrate Your Decision-Making Skills
Since the role requires calm and confident decision-making, prepare examples from your past experiences where you successfully handled urgent situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As a Breakdown & Recovery Co-ordinator, you'll be managing high-volume calls and liaising with various stakeholders. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific scenarios, especially under pressure. Think about potential challenges you might face in this role and how you would resolve them. This preparation will demonstrate your problem-solving abilities and readiness for the job.
