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For Companies At a Glance
- Tasks: Coordinate and deploy recovery resources while managing high-volume calls in a fast-paced environment.
- Company: Join Hough Green Garage, a leader in 24-hour Breakdown & Recovery Services for over 40 years.
- Benefits: Earn from £13.00 per hour with flexible shifts and full-time permanent contract.
- Why this job: Make a real difference by helping people in urgent situations and working with emergency services.
- Qualifications: Strong communication skills and ability to stay calm under pressure are essential.
- Other info: Enjoy a dynamic role with opportunities for training and career growth.
The predicted salary is between 13 - 16 £ per hour.
Location: Widnes
Salary: From £13.00 per hour (dependent on shift & experience)
Shift Pattern: 4 days on, 2 days off – 12-hour shifts (day & night shifts available). Alternative shift patterns may be considered and discussed at interview.
Contract: Full-time, Permanent
About Us
Hough Green Garage is a leading provider of 24-hour Breakdown & Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.
The Role
We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced 24 hour Control Centre. This role requires calm, confident decision-making, especially when dealing with time-critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally. You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.
Key Responsibilities
- Coordinate and deploy recovery resources efficiently across all active jobs
- Monitor job progress through to completion
- Manage driver workloads and map nearest available resources
- Answer and manage high-volume inbound and outbound calls
- Liaise with administrative staff and recovery teams
- Raise workload issues or operational concerns with management
- Provide training and support to colleagues as required
- Handle customer enquiries professionally in person and by phone
- Ensure accurate documentation and compliant handling of personal data (GDPR)
- Conduct property searches with integrity and confidentiality
What We’re Looking For
- Strong communication skills (written & verbal)
- Ability to work under pressure and remain calm in urgent situations
- Excellent problem-solving and decision-making abilities
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Flexible, proactive, and positive attitude
- Strong interpersonal skills and professionalism
- Target-driven and comfortable working to deadlines
- Understanding of health and safety requirements
Additional Information
Police Vetting is required for this role. Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment. Alternative shift patterns may be considered and discussed at interview.
To Apply
If you feel you are a suitable candidate and would like to work for Hough Green Garage, please don’t hesitate to apply.
Breakdown and Recovery Coordinator - Widnes employer: Hough Green Garage Ltd
Contact Detail:
Hough Green Garage Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown and Recovery Coordinator - Widnes
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the breakdown and recovery industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to decision-making and problem-solving. Think about scenarios where you had to stay calm under pressure – they love hearing about real-life examples!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, they want someone who can handle high-volume calls and liaise effectively with various teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hough Green Garage team.
We think you need these skills to ace Breakdown and Recovery Coordinator - Widnes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Breakdown & Recovery Co-ordinator role. We want to see how your background fits with our fast-paced environment, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Hough Green Garage and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail, so let’s see that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive – a quality we value at Hough Green Garage!
How to prepare for a job interview at Hough Green Garage Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Breakdown & Recovery Coordinator. Familiarise yourself with the key tasks like managing calls, deploying recovery operators, and handling emergencies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated in high-pressure situations. Think about times when you had to manage difficult conversations or coordinate with multiple teams. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems under pressure. The interviewers will want to see how you approach decision-making in urgent situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.