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- Tasks: Manage depot operations, customer interactions, and administrative duties in a fast-paced environment.
- Company: Join Hough Green Garage, a leader in 24-hour Breakdown and Recovery Services.
- Benefits: Enjoy competitive pay, full training, and opportunities for overtime.
- Other info: Full-time role with potential for career development and stability.
- Why this job: Be part of a supportive team and make a real impact in a growing business.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude required.
The predicted salary is between 26000 - 27000 £ per year.
Location: Hereford HR4
Shifts: Monday to Friday 08.30-17.30
Pay: £13.00 per hour
Contract: Permanent | Weekly Pay | Full Training Provided
Additional Requirement: Occasional Saturday mornings
Hough Green Garage is a market leader in the provision of 24-hour Breakdown and Recovery Services, with over 40 years of industry experience. We operate 365 days a year, supporting Local Authorities, Emergency Services, Motoring Organisations, private companies, and members of the public on a national basis.
Due to continued business growth and the award of new contracts, we are seeking an additional Depot Administrator to join our busy team at our Crewe depot. This is a varied and fast-paced role that plays a key part in the smooth day-to-day operation of our site.
The Role
As a Depot Administrator, you will be the first point of contact for customers and stakeholders, providing professional front-of-house support in a busy operational environment. This role requires strong organisational skills, attention to detail, and the ability to communicate confidently, including in challenging situations. You will work both independently and as part of a small, supportive team to ensure the efficient running of depot operations.
Key Responsibilities
- Booking vehicles in and out of internal and external systems
- Ensuring correct charges are applied and paperwork matches system records
- Processing payments via online portals and over the counter
- Performing general administrative duties including data entry, filing, and task coordination
- Handling inbound and outbound telephone calls and accurately recording information
- Liaising with customers, emergency services, authorities, insurance companies, and colleagues
- Supporting the efficient day-to-day operation of the depot
- Communicating effectively with drivers and managers
- Ensuring all documentation is processed in accordance with company procedures and GDPR requirements
- Reconciling daily payments and financial records
- Following company policies, procedures, and relevant legislation
What We’re Looking For
We are looking for a reliable and motivated individual who thrives in a busy environment and takes pride in delivering excellent customer service.
Skills and Experience
- Excellent telephone manner and communication skills
- Strong attention to detail and accuracy
- Ability to work under pressure and manage competing priorities
- Positive attitude and willingness to support team members
- Good organisational and problem-solving skills
- Strong customer service and interpersonal skills
- Commercial awareness and understanding of operational costs
- Computer literate with experience using Windows-based applications (full system training provided)
- Ability to work both independently and as part of a team
- Full, clean driving licence
- Ability to pass Police National Vetting (essential requirement)
What We Offer
- Stable, full-time employment in a well-established company
- Competitive hourly rate
- Overtime opportunities
- Supportive team environment
- Full training on company systems
- Opportunity to develop within a growing business
To Apply
If you feel you are a suitable candidate and would like to work for Hough Green Garage, please do not hesitate to apply.
Depot Administrator in Hereford employer: Hough Green Garage Ltd
Contact Detail:
Hough Green Garage Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Depot Administrator in Hereford
✨Tip Number 1
Get to know the company! Research Hough Green Garage and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Depot Administrator, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle challenging situations with ease.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed competing priorities in the past. This will demonstrate your ability to thrive in a busy environment, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Hough Green Garage.
We think you need these skills to ace Depot Administrator in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the Depot Administrator role. We want to see how your organisational skills and attention to detail shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it professional but let your enthusiasm for the role and the company come through. Tell us why you’re the perfect fit!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of it in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Hough Green Garage Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Depot Administrator role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've handled challenging situations or provided excellent customer service in the past. This will demonstrate your strong communication skills and ability to thrive under pressure.
✨Be Organised and Detail-Oriented
Bring along any necessary documents, such as your CV and references, neatly organised. During the interview, highlight your attention to detail by discussing specific instances where your organisational skills made a difference in your previous roles. This will reassure them that you can handle the administrative tasks effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or growth opportunities within the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.