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- Tasks: Coordinate recovery operations and manage emergency breakdown calls in a fast-paced environment.
- Company: Family-owned garage with a supportive team culture across 13 depots.
- Benefits: Competitive hourly rate, flexible shifts, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer service during emergencies.
- Qualifications: Experience in the recovery industry, strong leadership, and problem-solving skills.
- Other info: Work in a 24-hour control room with excellent career advancement potential.
Hough Green Garage Ltd are looking to recruit a Recovery and Breakdown Co-ordinator, who has the relevant experience in the recovery industry. Hough Green Garage is a family-owned business with 13 depots covering the northwest, The successful applicant will be based out of our 24 hour control room in Head Office, Widnes.
In a busy, fast paced environment the successful candidate will be responsible for handling inbound telephone calls, accepting and deploying emergency breakdown vehicles within the allotted time and updating various internal systems.
Hourly rate is dependent on work experience and qualifications, shifts and hours will be discussed at interview.
Duties
- Takes full accountability for the utilisation of all drivers and resources on shift.
- Map the breakdowns to find nearest resources and deploy drivers based on Geographic’s.
- Follow through on all jobs to completion.
- Raise with senior management any short falls or issues with workload on any day of the week.
- Work with depot Administrators and the drivers in getting the work out efficiently and effectively.
- Conduct training with colleagues on customer expectation on a telephone call vs planning of a driver to a breakdown to ensure customers satisfaction is met.
- Handle customer queries both on the Telephone and at Reception in a professional and efficient manner with a non-judgemental approach.
- Ensure all documentation and personal information is processed in accordance with the companies GDPR policy.
- Carry out property searches with integrity and respect.
Requirements
- Proficient in English, both written and verbal.
- Strong leadership skills with the ability to work alone or in a team.
- Excellent problem-solving skills and attention to detail.
- Knowledge of health and safety regulations.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Flexible work attitude.
- Be able to problem solve and react in an efficient manner when in moments of high stress.
- A strong team player.
- Have good interpersonal skills.
- Be able to work to targets and deadlines.
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Recovery and Breakdown Co-ordinator Night Shift employer: Hough Green Garage Limited
Contact Detail:
Hough Green Garage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery and Breakdown Co-ordinator Night Shift
✨Tip Number 1
Get to know the company! Research Hough Green Garage Ltd and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries and coordinating with drivers, being clear and confident in your speech is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled stressful situations or resolved issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the team at Hough Green Garage. Don’t miss out on this opportunity!
We think you need these skills to ace Recovery and Breakdown Co-ordinator Night Shift
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any relevant experience you have in the recovery industry. We want to see how your background aligns with the role, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to show us you understand what we’re looking for and how you fit in.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Hough Green Garage Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hough Green Garage Ltd. Understand their values, services, and the specifics of the recovery industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Demonstrate Your Problem-Solving Skills
Given the fast-paced nature of the job, be prepared to discuss specific examples where you've successfully solved problems under pressure. Think of scenarios where you had to prioritise tasks or manage resources efficiently, as this will highlight your suitability for the role.
✨Practice Your Communication Skills
As a Recovery and Breakdown Co-ordinator, you'll need to handle customer queries professionally. Practise clear and concise communication, both verbal and written. You might even want to role-play common scenarios with a friend to build your confidence.
✨Show Your Team Spirit
This role requires strong teamwork, so be ready to share experiences where you've collaborated effectively with others. Highlight your leadership skills and how you can contribute to a positive team environment, especially during high-stress situations.