Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage daily operations, handle calls, and provide top-notch customer service.
- Company: Join Hough Green Garage, a leader in 24-hour Breakdown & Recovery Services.
- Benefits: Earn £13.50 per hour, with overtime opportunities and a supportive team environment.
- Why this job: Be part of a dynamic team making a real difference in emergency services.
- Qualifications: Strong communication skills, attention to detail, and a clean driving licence required.
- Other info: Fast-paced role with potential for growth and development.
Hough Green Garage is a market leader in the provision of 24-hour Breakdown & Recovery Services, having been established for over 40 years. We operate 24-hour 365 days a year operation for Local Authorities, Blue Light Emergency Services and Motoring Organisations as well private companies on a National basis.
Due to an increase in work volumes and the commencement of new contracts, we are looking to recruit an additional administrator to work from our Burnley Depot. This is a varied and fast paced role.
As an administrator of a busy site, this front of house, customer facing role requires an individual that is willing to get stuck in with any task, with a keen eye for detail. Excellent communication skills both written and verbal being able to speak face-to-face to our customer, sometimes in difficult situations is a key attribute.
You will be able to work well on your own or as part of a small team in a busy environment.
Successful Candidates will be responsible for the day-to-day operational duties of the depot, handling inbound and outbound telephone calls, updating various internal and external computer systems. You will be dealing directly with members of the public as well as Emergency Services, Motoring organisations, Insurance Companies and our Staff.
Based at our Burnley depot you will be required to work Monday – Friday 08.30 – 17.30. Some Saturday mornings may be required. The hourly rate for this role is £13.50. Overtime is available and will be required from time to time to ensure the Operational requirements of the business are met.
If you feel you are suitable candidate for us apply, and someone from our recruitment team with be in contact.
The Role
- Booking vehicles in/out of internal and external systems
- Ensuring correct charges are set along with matching paperwork to systems
- Taking payments via online portal and cash over the front counter
- Administrative duties such as keeping other employees within the business up to date with tasks, data entry and filing
- Making inbound/outbound calls with note taking on internal systems
- Be part of a team in being responsible for the successful and efficient day to day operation of the depot
- Customer service – Liaise with Authorities, and customers
- Comply with company procedures and legislation
- Ensure processes are fully followed completed within the depot
- Communicate effectively with drivers/managers
- Ensure all documentation and personal information is processed in accordance with the companies GDPR policy
- Reconciliation of monies daily
The Person
- Excellent Telephone etiquette
- Commercially aware of the costs incurred by decision making
- Can cope when working under pressure
- Ability to communicate clearly and effectively
- Great attention to detail and a high level of accuracy
- Exceptional customer service, interpersonal and people skills
- Innovative
- Positive attitude lead by example on shift at all times
- Computer literate, fully conversant with Windows based applications (full training will be provided on our systems)
- Must be able to pass Police National Vetting as this is essential for the role
- Clean Driving licence
#J-18808-Ljbffr
Office Administrator employer: Hough Green Garage Limited
Contact Detail:
Hough Green Garage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Get to know the company! Research Hough Green Garage and understand their services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with customers and emergency services, it’s crucial to be clear and confident. Try role-playing difficult scenarios with a friend to prepare yourself for any situation.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment like the one at Hough Green Garage.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at the Burnley Depot.
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Administrator role. Highlight relevant experience and skills that match what we're looking for, like customer service and attention to detail. We want to see how you can fit into our busy environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Hough Green Garage. Mention specific examples of how you've handled similar tasks or situations in the past, especially in fast-paced roles.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Hough Green Garage Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hough Green Garage. Understand their services, values, and the role they play in the community. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you dealt with difficult situations and how you resolved them. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Attention to Detail
As an Office Administrator, attention to detail is crucial. Bring along examples of your previous work that highlight your ability to manage paperwork accurately and efficiently. You might even want to mention specific software or systems you've used to keep things organised.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities under pressure. Think about potential challenges you might encounter in a busy depot environment and how you would handle them. This will show the interviewers that you're ready to tackle the fast-paced nature of the job.
