At a Glance
- Tasks: Lead thrilling gaming experiences and ensure every customer leaves with a smile.
- Company: Join Houdini's Escape Rooms, part of Ten Entertainment Ltd, for a magical career.
- Benefits: Enjoy free bowling, food, health care, and generous leave policies.
- Other info: Great career development opportunities with potential for advancement.
- Why this job: Be part of a creative team that values innovation and teamwork.
- Qualifications: Customer service experience and strong public speaking skills required.
The predicted salary is between 20000 - 25000 £ per year.
Are you ready to take the lead in crafting unforgettable gaming experiences? Join our team as a Game Master, where you'll be the architect of fun, ensuring every customer leaves with a smile after an exhilarating Houdini adventure!
Part of Ten Entertainment Ltd, working for Houdini's Escape Rooms is not just a job; it's an opportunity to be part of an enchanting and thrilling experience that captivates both employees and customers alike. As an employee at Houdini's, you'll find yourself immersed in a dynamic and creative environment inspired by the legendary escape artist, Harry Houdini. The company values innovation, incorporating cutting-edge technology into its rooms to create an unforgettable atmosphere. If you're seeking a workplace that values creativity, teamwork, and the thrill of the unexpected, working for Houdini's Escape Rooms is the key to unlocking a truly magical career experience.
The Role
- As a Game Master you will be responsible for welcoming and engaging with customers, and providing pre-game information about their gaming experience.
- Part of your daily routine will involve providing an excellent customer experience, by managing game flow, conducting debrief sessions, and taking team photos, whilst being responsible for customer safety.
- You will also be responsible for ensuring that consistent uniform standards are maintained and training new members of the team.
- You will need to be passionate, with positive energy and have strong attention to detail, you will also need to be confident and comfortable when dealing with large groups of customers.
Previous customer service experience
- Skilled in public speaking, with the ability to engage and captivate groups effectively.
- Proven ability to think on your feet and address challenges proactively.
- Flexible availability to meet operational needs.
Our Fantastic Benefits
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Discretionary Bonus Scheme
Career Development
If you are looking for career development, then Houdini’s / Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Game Master in Southampton employer: Houdini's
At Houdini's Escape Rooms, part of Ten Entertainment Ltd, we offer an exhilarating work environment where creativity and teamwork thrive. As a Game Master, you'll enjoy fantastic benefits like free bowling for family and friends, enhanced leave options, and a strong focus on career development, with many of our managers having started in entry-level roles. Join us to unlock a magical career experience that not only captivates our customers but also enriches your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Game Master in Southampton
✨Tip Number 1
Get to know the company vibe! Before your interview, dive into Houdini's Escape Rooms' culture. Watch videos, read reviews, and understand what makes their gaming experiences unique. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your public speaking skills! As a Game Master, you'll be engaging with groups, so it’s crucial to be confident. Try rehearsing in front of friends or even in front of a mirror to get comfortable with your delivery.
✨Tip Number 3
Think on your feet! Prepare for unexpected questions or scenarios during your interview. Consider how you would handle various customer situations, as this will demonstrate your proactive problem-solving skills.
✨Tip Number 4
Apply through our website! It’s quick and easy, plus it shows you’re keen to join the Houdini's team. Don’t forget to highlight your customer service experience and any relevant skills that make you a perfect fit for the Game Master role.
We think you need these skills to ace Game Master in Southampton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for gaming and customer service shine through. We want to see that you're excited about creating unforgettable experiences for our customers!
Be Engaging:Since the role involves public speaking and engaging with groups, make sure your application reflects your communication skills. Use lively language and examples that showcase how you captivate an audience.
Highlight Relevant Experience:Don’t forget to mention any previous customer service or public speaking experience. We love seeing how you've handled challenges and created memorable moments for others in the past.
Keep It Concise:We appreciate a well-structured application that gets straight to the point. Keep it clear and concise, and remember to apply through our website for a quick and easy process!
How to prepare for a job interview at Houdini's
✨Know the Game Inside Out
Before your interview, make sure you’re familiar with Houdini's Escape Rooms and the types of games they offer. Understanding the gaming experience will help you answer questions confidently and show your passion for creating unforgettable moments.
✨Show Off Your People Skills
As a Game Master, engaging with customers is key. Prepare examples from your past experiences where you’ve successfully interacted with large groups or handled challenging situations. This will demonstrate your public speaking skills and ability to think on your feet.
✨Bring the Energy!
Houdini's values positive energy and enthusiasm. During the interview, let your personality shine through! Show them that you can bring excitement to the role and create a fun atmosphere for customers.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, team dynamics, and opportunities for career development. This shows your genuine interest in the role and helps you assess if Houdini's is the right fit for you.
