At a Glance
- Tasks: Lead unforgettable gaming experiences and ensure every customer leaves with a smile.
- Company: Join Houdini's Escape Rooms, part of Ten Entertainment Ltd, for a thrilling adventure.
- Benefits: Enjoy free bowling, food, health care, and career development opportunities.
- Other info: Great career growth potential with many managers starting as Team Members.
- Why this job: Be part of a dynamic team that creates magical moments for customers.
- Qualifications: Customer service experience and strong public speaking skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Are you ready to take the lead in crafting unforgettable gaming experiences? Join our team as a Game Master, where you'll be the architect of fun, ensuring every customer leaves with a smile after an exhilarating Houdini adventure! Part of Ten Entertainment Ltd, working for Houdini's Escape Rooms is not just a job; it's an opportunity to be part of an enchanting and thrilling experience that captivates both employees and customers alike. As an employee at Houdini's, you'll find yourself immersed in a dynamic and creative environment inspired by the legendary escape artist, Harry Houdini. The company values innovation, incorporating cutting‑edge technology into its rooms to create an unforgettable atmosphere.
Responsibilities:
- Welcoming and engaging with customers, providing pre‑game information and ensuring an excellent customer experience.
- Managing game flow, conducting debrief sessions, taking team photos and ensuring customer safety.
- Maintaining consistent uniform standards and training new members of the team.
Qualifications:
- Previous customer service experience.
- Skilled in public speaking, with the ability to engage and captivate groups effectively.
- Proven ability to think on your feet and address challenges proactively.
- Flexible availability to meet operational needs.
- Passionate, positive energy, strong attention to detail, confident and comfortable dealing with large groups of customers.
Benefits:
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 × annual salary
- Long Service Awards
- Discretionary Bonus Scheme
Career Development:
If you are looking for career development, then Houdini’s / Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
Game Master in Southampton employer: Houdini's - Southampton - Castle Way
At Houdini's Escape Rooms, part of Ten Entertainment Ltd, we pride ourselves on being an exceptional employer that fosters a vibrant and creative work culture. Our Game Masters enjoy unique benefits such as free bowling for family and friends, enhanced parental leave, and comprehensive health care support, all while working in an environment that encourages personal growth and career advancement. Join us to be part of a thrilling adventure where your contributions directly impact the unforgettable experiences we create for our customers.
Contact Details:
Houdini's - Southampton - Castle Way Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Game Master in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Houdini's Escape Rooms and understand what makes them tick. This way, you can show off your passion for creating unforgettable experiences and how you fit right in with their vibe.
✨Tip Number 2
Practice your public speaking skills! As a Game Master, you'll be engaging with groups, so why not grab a few friends and run through some mock sessions? This will help you feel more confident and ready to captivate your audience when it counts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you had to think on your feet. This will demonstrate your ability to handle challenges and keep the game flowing smoothly, which is key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Houdini's team. Don’t miss out on this thrilling opportunity!
We think you need these skills to ace Game Master in Southampton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for gaming and customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for our customers.
Be Engaging:Since the role involves public speaking and engaging with groups, make sure your application reflects your communication skills. Use lively language and maybe even share a fun anecdote that showcases your ability to captivate an audience!
Highlight Relevant Experience:Don’t forget to mention any previous customer service experience you have. We love seeing how you've handled challenges in the past, so be specific about what you did and how it made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us at Houdini's!
How to prepare for a job interview at Houdini's - Southampton - Castle Way
✨Know the Game Inside Out
Before your interview, make sure you’re familiar with Houdini's Escape Rooms and the types of games they offer. Dive into their website, read reviews, and even try an escape room if you can! This will not only show your enthusiasm but also help you answer questions about how you would enhance the customer experience.
✨Show Off Your People Skills
As a Game Master, engaging with customers is key. Prepare examples from your past experiences where you’ve successfully interacted with groups or handled tricky situations. Think about how you can bring positive energy to the role and keep the atmosphere fun and lively!
✨Think on Your Feet
Expect some scenario-based questions during the interview. Practice responding to potential challenges you might face as a Game Master. For instance, how would you handle a group that’s not following the rules? Show them you can think quickly and maintain control while keeping the fun alive.
✨Dress the Part
While you want to look professional, remember that this is a fun and creative environment. Choose an outfit that reflects your personality but still adheres to a smart-casual dress code. This shows you understand the company culture and are ready to fit right in!
