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- Tasks: Support telecom services for high-profile clients, troubleshoot issues, and assist with customer onboarding.
- Company: Join a top-rated IT and Telecoms Service Provider in Hertfordshire with a growing customer base.
- Benefits: Enjoy paid IT certifications, mental health days, and awesome perks like store discounts and free cinema tickets.
- Why this job: Be part of a supportive team with no micromanagement and great opportunities for career growth.
- Qualifications: Experience in VoIP, broadband, and mobile services; strong troubleshooting skills required.
- Other info: This is an onsite position in Potters Bar, Hertfordshire.
Unified Communications (UC) Engineer Position: UC/Telecoms Support Engineer Location: Potters Bar, Hertfordshire, UK (Onsite) Salary: £28,000 – £30,000 A smaller, yet very successful, IT and Telecoms Service Provider in Hertfordshire has an exciting new opening for a UC Engineer. You will join their team in supporting telecoms services for high-profile customers. This business partners with leading vendors, offering a plethora of services and solutions across Telecoms (VoIP, Broadband, Ethernet, Mobile) and IT, Cloud, Security, and Digital Transformation. Their customer base increases yearly, leading them to where they are today, one of the UK’s best rated MSPs with an extensive list of clients in the local area and further afield. Your role as a UC Engineer will involve provisioning and supporting telecoms services, including VoIP, broadband, ethernet, and mobile, resolving tickets, assisting the project team onboarding customers, and remote support of users. Key Duties: Monitor and troubleshoot telecoms issues to ensure minimal downtime Provide technical support to end-users within the agreed service level Implement add, moves and changes on VoIP phone systems Troubleshoot broadband and ethernet connectivity issues End user mobile support encompassing mobile tariff changes and SIM swaps Key Experience: Proven experience in provisioning and supporting telecoms services, including VoIP, broadband, and mobile (Gamma Horizon, BT One Phone, Vodafone and O2) Experience configuring broadband routers (Technicolor and Draytek) Strong knowledge of telecoms infrastructure and equipment Excellent troubleshooting and problem-solving skills Benefits: Mature environment offering the support you need when you need it, with no micro-management Progression opportunities into IT Support team Paid IT Vendor Certifications Mental Health days Private Medical cover Regular team an company wide events Store discounts, free cinema tickets, phone insurance etc. If you believe this is a match for you, please apply for much more info
Unified Communications (UC) Engineer employer: Hott Source
Contact Detail:
Hott Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications (UC) Engineer
✨Tip Number 1
Familiarize yourself with the specific telecoms services mentioned in the job description, such as VoIP, broadband, and mobile. Understanding these technologies will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any experience you have with the specific vendors listed, like Gamma Horizon or BT One Phone. If you've worked with these systems before, be ready to discuss your hands-on experience and how it can benefit our team.
✨Tip Number 3
Prepare to demonstrate your troubleshooting skills. Think of examples where you've successfully resolved telecoms issues, as this is a key part of the role. Being able to articulate your problem-solving process will impress us.
✨Tip Number 4
Show enthusiasm for the company culture and benefits we offer, such as progression opportunities and mental health days. This will help you stand out as a candidate who aligns with our values and is eager to contribute positively to our team.
We think you need these skills to ace Unified Communications (UC) Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the UC Engineer position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your experience in provisioning and supporting telecoms services, particularly VoIP, broadband, and mobile. Include specific examples of your troubleshooting and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for telecoms and IT. Mention your familiarity with the technologies listed in the job description, such as Gamma Horizon and BT One Phone, and explain why you want to work for this company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hott Source
✨Show Your Technical Knowledge
Be prepared to discuss your experience with telecoms services, especially VoIP, broadband, and mobile. Highlight specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Skills
Since troubleshooting is a key part of the role, be ready to walk through your thought process when diagnosing and resolving telecoms issues. Use examples from your past experiences to illustrate your approach.
✨Familiarize Yourself with Key Technologies
Research the specific technologies mentioned in the job description, such as Gamma Horizon and BT One Phone. Showing familiarity with these systems can set you apart from other candidates.
✨Ask Insightful Questions
Prepare questions that show your interest in the company and the role. Inquire about their current projects, team dynamics, or how they measure success in the UC Engineer position.
