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- Tasks: Support users and manage cloud/on-prem platforms while assisting on projects and upgrades.
- Company: Join a top-rated IT Solutions provider with over 20 years of experience.
- Benefits: Enjoy hybrid work, 25 days holiday, private health insurance, and paid training.
- Why this job: Be part of a dynamic team with exciting projects and a strong focus on personal development.
- Qualifications: Experience with Microsoft 365, Azure, and excellent customer service skills required.
- Other info: Weekly socials and access to the latest tech for both work and personal use.
Please make an application promptly if you are a good match for this role due to high levels of interest.
Position: IT Support Engineer (2nd Line)
Location: Chippenham, UK
Salary: £29,000 - £32,000 + Excellent Benefits
Schedule: Hybrid. 2 days onsite, 3 days work from home
A longstanding (20+ years) IT Solutions and Service Provider has an exciting new opportunity for an IT Support Engineer to join them, supporting the user base and infrastructure of several high-profile customers. The organisation partners with the leading tech vendors and adds to their customer base year upon year, placing them where they are today, one of the UK’s best rated MSPs with an extensive list of clients nationwide.
Your role as an IT Support Engineer will involve managing and administering a range of cloud and on-prem platforms and services, providing support to users at different businesses, assisting on projects and infrastructure upgrades, and daily system checks/backups.
Key Skills:
- Microsoft 365 (inc. Teams, OneDrive, SharePoint)
- Azure, Entra ID
- Windows 11 and macOS
- Windows Server
- Intune
- PowerShell
- AD, Group Policy
- Networking, Wi-Fi, and IT Security
- Excellent customer service skills (MSP experience desirable)
Benefits:
- 25 Days holiday, increasing with service
- Private Health and Life Insurance
- Training plans relevant to YOUR areas and paths of interest (Security, Cloud, Networking etc.)
- Vendor certifications fully paid for and study support provided
- Weekly team socials, lunches, and larger company-wide events
- Staff receive the best and latest hardware, and software, for work/personal use
IT Support Engineer employer: Hott Source
Contact Detail:
Hott Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Windows Server. Having hands-on experience or relevant certifications in these areas can significantly boost your chances of standing out.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with us. As an IT Support Engineer, you'll be dealing with users from various businesses, so demonstrating your ability to communicate effectively and resolve issues will be key.
✨Tip Number 3
Network with current employees or professionals in the industry. Engaging with them on platforms like LinkedIn can provide you with insights into our company culture and the role itself, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential technical interviews by brushing up on your troubleshooting skills and understanding common IT support scenarios. Being able to demonstrate your problem-solving abilities in real-time can set you apart from other candidates.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your expertise with Microsoft 365, Azure, and customer service, as these are key for the IT Support Engineer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to manage cloud and on-prem platforms. Mention specific projects or experiences that demonstrate your problem-solving skills and customer service excellence.
Highlight Relevant Certifications: If you have any certifications related to Microsoft, Azure, or IT security, be sure to mention them in your application. This can set you apart from other candidates and show your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Hott Source
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365, Azure, and Windows Server during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service Experience
Since excellent customer service skills are crucial for this role, share examples of how you've successfully supported users in previous positions. Discuss any feedback you've received from clients or colleagues that showcases your ability to handle support queries effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT issues you’ve encountered and how you would approach resolving them. This will help you illustrate your thought process and technical knowledge.
✨Research the Company and Its Clients
Familiarise yourself with the company’s history, its client base, and the services it offers. Understanding their position in the market and their partnerships with leading tech vendors will allow you to tailor your responses and show genuine interest in the role.
