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- Tasks: Join our IT Support team to troubleshoot and resolve tech issues for 1000 users.
- Company: A dynamic organisation in Sheffield, focused on delivering top-notch IT support.
- Benefits: Enjoy a competitive daily rate, mileage reimbursement, and potential contract extension.
- Why this job: Gain hands-on experience in IT support while working on exciting projects across the UK.
- Qualifications: 2nd Line Support experience and knowledge of Windows Server, Active Directory, and Microsoft 365 required.
- Other info: Immediate start available; must have a driving licence and vehicle for site travel.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Technician (Contract Inside IR35) – Sheffield
Location: Sheffield + travel within 100-mile radius
Driving Licence and Vehicle: Required (mileage paid at 40p per mile)
Rate: £150-£170 per day
Start Date: Immediate
Initial Contract Term: 2 months (likely extension to 4 months)
Status: Inside IR35
Interviewing Immediately – Apply Now
An organisation in Sheffield is on the lookout for an IT Support Technician to join their IT Support team to provide temporary cover, supporting around 1000 users via the service desk, also assisting on a current major project. They need assistance covering IT Support (1st/2nd Line) to resolve user support tickets, maintain systems, and help deliver IT projects. One project includes travelling to different sites across the North/Midlands, so you must be happy with this travel aspect and hold a licence with access to your own vehicle.
Key Responsibilities:
- Working alongside other members of the IT Team to troubleshoot and resolve any IT issues
- Supporting up to 1000 users
- Upgrading and maintaining the company’s infrastructure
- Attending project work on different sites in England
Key Skills:
- 2nd Line Support experience
- Windows Server administration
- Active Directory and Group Policy
- Microsoft 365 (Entra, Intune, SharePoint, OneDrive)
- MDM – Intune, Apple Business Manager
- Windows 11 and macOS
- iOS / iPad exposure
- MS Office application support
- Network troubleshooting
Information Technology Support Technician (, , United Kingdom) employer: Hott Source
Contact Detail:
Hott Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Microsoft 365. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Since this role involves supporting a large number of users, practice your communication skills. Be prepared to explain technical issues in simple terms, as you'll need to assist users who may not be tech-savvy.
✨Tip Number 3
Highlight any previous experience you have with travelling for work or managing multiple sites. This will show that you're adaptable and ready for the travel aspect of the job, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of the organisation if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Information Technology Support Technician (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support. Include specific examples of how you've resolved user issues and any projects you've contributed to.
Craft a Strong Cover Letter: Write a cover letter that addresses the key skills mentioned in the job description. Emphasise your experience with Windows Server, Active Directory, and Microsoft 365, and express your willingness to travel for the role.
Highlight Relevant Certifications: If you have any certifications related to IT support or specific technologies mentioned (like Microsoft 365 or network troubleshooting), make sure to include them in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Hott Source
✨Showcase Your Technical Skills
Make sure to highlight your experience with 2nd Line Support and any relevant technologies like Windows Server, Active Directory, and Microsoft 365. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Your Problem-Solving Abilities
During the interview, be ready to walk through your thought process when troubleshooting IT issues. Employers love to see how you approach problems, so consider preparing a few scenarios where you successfully resolved user support tickets.
✨Emphasise Your Teamwork Skills
Since you'll be working alongside other IT team members, it's important to convey your ability to collaborate effectively. Share examples of how you've worked in a team environment to achieve common goals or complete projects.
✨Be Ready for Travel Questions
Given that the role involves travelling to different sites, be prepared to discuss your willingness and experience with travel. Mention your driving licence and vehicle, and express your enthusiasm for the opportunity to work across various locations.
