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For Companies At a Glance
- Tasks: Support 1000 users, troubleshoot IT issues, and assist with major projects.
- Company: Join a dynamic organisation in Sheffield focused on IT support and infrastructure.
- Benefits: Earn £150-£170 per day, with mileage paid for travel within 100 miles.
- Why this job: Gain hands-on experience in IT support while working on exciting projects across England.
- Qualifications: 2nd Line Support experience and knowledge of Windows Server, Active Directory, and Microsoft 365 required.
- Other info: Immediate start with an initial 2-month contract, likely extending to 4 months.
The predicted salary is between 30000 - 42000 £ per year.
An organisation in Sheffield is on the lookout for an IT Support Technician to join their IT Support team to provide temporary cover, supporting around 1000 users via the service desk, also assisting on a current major project. They need assistance covering IT Support (1st/2nd Line) to resolve user support tickets, maintain systems, and help deliver IT projects. One project includes travelling to different sites across the North/Midlands, so you must be happy with this travel aspect and hold a licence with access to your own vehicle.
Key Responsibilities:
- Working alongside other members of the IT Team to troubleshoot and resolve any IT issues
- Supporting up to 1000 users
- Upgrading and maintaining the company’s infrastructure
- Attending project work on different sites in England
Key Skills:
- 2nd Line Support experience
- Windows Server administration
- Active Directory and Group Policy
- Microsoft 365 (Entra, Intune, SharePoint, OneDrive)
- MDM – Intune, Apple Business Manager
- Windows 11 and macOS
- iOS / iPad exposure
- MS Office application support
- Network troubleshooting
Information Technology Support Technician employer: Hott Source
Contact Detail:
Hott Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Microsoft 365. Being able to discuss your hands-on experience with these tools during the interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your experience in providing support to a large user base, especially if you've worked in environments similar to the one described. Be ready to share examples of how you successfully resolved issues for multiple users, as this will demonstrate your capability to handle the demands of the role.
✨Tip Number 3
Since the role involves travel, make sure to express your willingness and readiness to travel to different sites. You could mention any previous experiences where you had to travel for work, as this will reassure the employer of your flexibility and commitment.
✨Tip Number 4
Prepare for potential technical questions related to troubleshooting and resolving IT issues. Practising common scenarios or problems you might face in the role can help you articulate your thought process and problem-solving skills effectively during the interview.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support. Include specific examples of how you've resolved user issues and maintained systems.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and skills mentioned in the job description. Emphasise your experience with Windows Server, Active Directory, and Microsoft 365, as well as your willingness to travel.
Showcase Relevant Skills: In your application, clearly outline your technical skills such as network troubleshooting, MDM experience, and familiarity with both Windows and macOS environments. This will demonstrate your capability to handle the role effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Hott Source
✨Showcase Your Technical Skills
Make sure to highlight your experience with 2nd Line Support and any relevant technologies like Windows Server, Active Directory, and Microsoft 365. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when troubleshooting IT issues. Employers love to see how you approach problems, so consider preparing a few scenarios where you successfully resolved user support tickets.
✨Emphasise Your Teamwork Skills
Since you'll be working alongside other IT team members, it's important to convey your ability to collaborate effectively. Share examples of how you've worked in a team environment to achieve common goals or complete projects.
✨Be Ready for Travel Questions
Given that the role involves travelling to different sites, be prepared to discuss your willingness and experience with travel. Mention your driving licence and vehicle, and express your enthusiasm for the opportunity to work across various locations.
