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- Tasks: Provide IT support to 1000 users and assist on major projects.
- Company: Join a dynamic organisation in Sheffield focused on IT solutions.
- Benefits: Immediate start, potential contract extension, and travel opportunities.
- Why this job: Gain hands-on experience in IT support while working on exciting projects.
- Qualifications: 2nd Line Support experience and knowledge of Windows Server and Microsoft 365 required.
- Other info: Must have a driving licence and access to a vehicle for site visits.
The predicted salary is between 24000 - 36000 £ per year.
An organisation in Sheffield is on the lookout for an IT Support Technician to join their IT Support team to provide temporary cover, supporting around 1000 users via the service desk, also assisting on a current major project.
They need assistance covering IT Support (1st/2nd Line) to resolve user support tickets, maintain systems, and help deliver IT projects. One project includes travelling to different sites across the North/Midlands, so you must be happy with this travel aspect and hold a licence with access to your own vehicle.
- Working alongside other members of the IT Team to troubleshoot and resolve any IT issues
- Supporting up to 1000 users
- Attending project work on different sites in England
- 2nd Line Support experience
- Windows Server administration
- Active Directory and Group Policy
- Microsoft 365 (Entra, Intune, SharePoint, OneDrive)
- Windows 11 and macOS
- MS Office application support
- Network troubleshooting
Helpdesk Administrator- Immediate Start (Contract) employer: Hott Source
Contact Detail:
Hott Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator- Immediate Start (Contract)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Microsoft 365. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues in a fast-paced environment. This will help you stand out as someone who can handle the demands of supporting around 1000 users.
✨Tip Number 3
Since the role involves travel, be ready to discuss your flexibility and willingness to visit different sites. Highlight any previous experience you have with travelling for work, as this will show you're prepared for the logistics of the job.
✨Tip Number 4
Network with current or former employees of the organisation if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview and help you tailor your responses.
We think you need these skills to ace Helpdesk Administrator- Immediate Start (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support. Include specific examples of how you've resolved user issues and any projects you've worked on that relate to the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key requirements of the role. Mention your experience with Windows Server, Active Directory, and Microsoft 365, and express your willingness to travel for project work.
Showcase Your Technical Skills: In your application, emphasise your technical skills, especially those mentioned in the job description like network troubleshooting and support for Windows 11 and macOS. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Hott Source
✨Showcase Your Technical Skills
Make sure to highlight your experience with 1st and 2nd line support, especially with Windows Server, Active Directory, and Microsoft 365. Be prepared to discuss specific examples of how you've resolved user issues in the past.
✨Demonstrate Your Problem-Solving Abilities
During the interview, be ready to walk through your thought process when troubleshooting IT issues. Employers love to see how you approach problems and the steps you take to resolve them.
✨Emphasise Your Teamwork Skills
Since you'll be working alongside other IT team members, it's important to convey your ability to collaborate effectively. Share examples of successful projects where teamwork played a key role in achieving results.
✨Be Prepared for Travel Questions
Given that the role involves travelling to different sites, be ready to discuss your willingness and experience with travel. Mention any previous roles where you had to travel and how you managed your time and responsibilities.
