At a Glance
- Tasks: Provide top-notch software support to customers and resolve their issues swiftly.
- Company: Join a dynamic team at Fourth, known for exceptional customer service.
- Benefits: Enjoy flexible hours, 25+ holidays, wellness perks, and career growth opportunities.
- Other info: Great potential for internal movement and professional development.
- Why this job: Kickstart your career in tech support and make a real difference for customers.
- Qualifications: Experience in HR and Payroll SaaS is a plus; strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our Support Team is the first line of support for our customers when they have a system issue and is a vital role in Fourth’s ability to always provide exceptional Customer Service. Based in Macclesfield, this role provides a great career development opportunity for someone who would like to develop to become a technical Specialist or to move internally within other Fourth departments once you have joined us.
Primary Responsibilities
- Provide software support for UK/US customers
- Have a great knowledge of our products; be able to distinguish between user and system related issues
- Handle or re-assign queries as appropriate
- Regularly update the customer on their case
- Achieve Service Level Agreements at all times
- Primary responder to incoming calls, creating an excellent first impression by being helpful and providing a speedy resolution
- Be customer service focused
- Build strong working relationships
Preferred Experience and/or Qualifications
- HR and Payroll SaaS experience preferred
- Zendesk experience
- Microsoft Office experience
- Strong verbal and written communication skills
- ITIL background preferred
Benefits
- 25 basic holidays with option to grow up to 30 with service years + birthday off + bank holidays.
- Flexible working hours and hybrid working environments.
- Wellness activities and gym subscription discounts.
- Provided laptop and equipment.
- Healthcare expense claim tools.
- Growth through certifications.
- Annual meet‑ups.
- Enhanced parenting scheme.
- Cycle to work scheme and season ticket loan.
- Pension and life insurance options.
- On‑demand pay tools.
Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.
Support Specialist, Tier 1 employer: HotSchedules
Fourth is an exceptional employer located in Macclesfield, offering a supportive work culture that prioritises employee growth and development. With flexible working hours, generous holiday allowances, and a commitment to wellness, employees are empowered to thrive both personally and professionally. The opportunity to advance within the company and engage in meaningful work makes Fourth a rewarding place to build your career.
