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For Companies At a Glance
- Tasks: Consult with customers, configure solutions, and deliver training to maximise growth opportunities.
- Company: Join a dynamic team at Fourth, a leader in hospitality solutions.
- Benefits: Enjoy flexible working, 25+ holidays, wellness activities, and career growth opportunities.
- Why this job: Make a real impact by helping businesses thrive with innovative solutions.
- Qualifications: Experience in hospitality consulting and strong problem-solving skills required.
- Other info: Be part of a supportive culture that values diversity and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Position Overview
You will be a highly confident and motivated individual with prior experience in the hospitality industry, ideally using Fourth Solutions. This individual will work with our Sales, Project Management and Customer Success teams in every stage of the customer life cycle to provide Solution and Industry based knowledge and expertise. You will work closely with Fourth’s prospects and customers understanding their business and configuring our Solutions to meet their requirements to enable the delivery of a solution that works well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the Fourth solutions and the ability to transform our Customers’ requirements as well as consulting on best practice. You will build great relationships and act as an ambassador for the company and our products.
Primary Responsibilities
- Ensuring all emerging or enterprise qualified sales opportunities are supported through the sales cycle, maximizing chances of sales success and delivering maximum deal size every time.
- Perform the following key functions as part of the pre-sales process:
- Discover customer or prospect business requirements as part of the pre-sales process
- Deliver solution demonstrations
- Produce the necessary pre-contract documentation, including but not limited to; Statement of work, solution design documentation etc.
- Discover customer business requirements and document your findings
- Create a task list and timelines working with the customer and any applicable implementation partners within the wider Fourth team
- Own the software configurations for all Fourth products and documents best practice process and system configuration with customers
- Configure the solution in line with best practice in consultation with the Customer to ensure optimal design of Fourth Solutions to best meet business needs.
- Ensure any applicable data is loaded to the solution
- Deliver customer training, leveraging digital learning tools
- Support the customer through a “hypercare” period post initial go-live
- Participate in formal hand-over with the Customer Support and Customer Success teams within Fourth
- Maximising user adoption and return on investment for Fourth’s customers; expanding user adoption of Fourth Solutions through projects and portal reviews.
- Complete portal reviews and solution health checks for existing customers
- Provide guidance on “what works well” for operational processes to optimise solution usage
- Work with existing customers on solution maturity projects to drive ROI
- Creation of solution training content for the Fourth Academy and Fourth’s Knowledge hub as well as design and delivery of materials for face-to-face training sessions (where applicable)
Preferred Experience And/or Qualifications
- Experience consulting with Customers and solving problems through creative technical solutions.
- Ability to quickly understand Customer requirements and design suitable processes, using relevant experience and best practice knowledge.
- Presentation, solution demonstration, training and meeting facilitation skills.
- Ability to work independently and deliver to timelines
- Emotional intelligence and ability to communicate at all levels
- Focused, with a high attention to detail
- Driven to deliver to standards of excellence
- You are analytical, logical, organized, and creative.
- You must be comfortable working in a team environment yet confident enough to achieve your results in an independent manner.
- Friendly, polite, professional and flexible.
Benefits
- Holidays: 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
- Flexible working: Use our flexible working hours and hybrid working environments to manage it.
- Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.
- Laptop and equipment.
- Healthcare expense claim tools!
- Annual meet ups!
- Enhanced parenting scheme!
- Cycle to work scheme and season ticket loan provided.
- Pension and life insurance? Several, for you to choose what looks convenient.
- On demand pay tools for you to be able to access salary even before the end of the month!
All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes. More information on Fourth LTD's privacy policy for job candidates is available here and by applying you confirm that you have read it. Fourth is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.
Solution Consultant (EMEA) employer: HotSchedules
Contact Detail:
HotSchedules Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Consultant (EMEA)
✨Tip Number 1
Get to know Fourth Solutions inside out! Familiarise yourself with the products and services we offer, so you can confidently discuss how they can solve customer problems. This knowledge will help you shine during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events to learn more about our culture and values. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your presentation skills! As a Solution Consultant, you'll need to deliver demos and training sessions. Grab a friend or family member and run through your pitch. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on the chance to join our fantastic team!
We think you need these skills to ace Solution Consultant (EMEA)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in the hospitality industry and any familiarity with Fourth Solutions. We want to see how your skills align with what we’re looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've solved customer problems in the past. We love seeing creative solutions that demonstrate your ability to understand and meet customer needs.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at HotSchedules
✨Know Your Fourth Solutions
Before the interview, dive deep into understanding Fourth Solutions. Familiarise yourself with their features and benefits, as well as how they can solve customer problems. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Hospitality Experience
Since prior experience in the hospitality industry is preferred, be prepared to discuss specific examples of how you've used your skills to solve problems or improve processes. Relate these experiences back to how they can benefit Fourth's customers.
✨Practice Your Presentation Skills
As a Solution Consultant, you'll need to deliver solution demonstrations and training. Practise presenting your ideas clearly and confidently. You might even want to prepare a mock demonstration of a Fourth Solution to showcase your ability to engage and inform potential customers.
✨Emphasise Relationship Building
Building great relationships is key in this role. Think of examples where you've successfully built rapport with clients or colleagues. Highlight your emotional intelligence and communication skills, as these will be crucial in understanding customer needs and delivering tailored solutions.