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For Companies At a Glance
- Tasks: Lead transformative change across a global tech company and shape its future culture.
- Company: Join Fourth, the leader in restaurant and hospitality management technology.
- Benefits: Enjoy 25 holidays, flexible working, wellness activities, and career growth opportunities.
- Why this job: Make a real impact by driving AI-native transformation in a dynamic environment.
- Qualifications: 10-15 years of experience in enterprise transformation and leadership roles.
- Other info: Be part of a diverse team committed to continuous improvement and innovation.
The predicted salary is between 54000 - 84000 £ per year.
Our Story
In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world's largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company's complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Position Overview
The Director of Change & Transformation (CTF) is responsible for establishing and leading Fourth's enterprise-wide Change & Transformation Function. While the immediate priority is the execution of Fourth's organisational restructure, this role is explicitly accountable for building a permanent, scalable change capability that will own and manage a long-term transformation and change portfolio across the organisation. This role ensures Fourth transitions into an AI-native, GM-led, adoption-first operating model. The Director of CTF drives governance, alignment, change readiness, leadership enablement, and disciplined execution across all transformation workstreams.
Mission
To build and operationalise a lasting enterprise Change & Transformation Function that accelerates Fourth's AI-native operating model, delivers the restructuring program, and institutionalises continuous improvement and adoption-led execution.
Primary Responsibilities
- Strategic Leadership
- Build the enterprise Change & Transformation Function as a permanent operating capability.
- Define the overarching transformation framework, methods, and standards.
- Partner with Executive and Senior Leadership to align transformation priorities.
- Translate Fourth's AI-native strategy and customer journey model into organisational, process, and behaviour change requirements.
- Shape the future-state culture, ensuring the organisation adopts new ways of working.
- Transformation Governance & Portfolio Management
- Establish and run the Transformation Steering Committee.
- Own the enterprise transformation roadmap (short-term restructure + long-term change portfolio).
- Maintain RAID, KPIs, decision logs, and cross-workstream dependencies.
- Ensure all initiatives follow consistent governance, OKRs, and reporting.
- Manage risks, issues, and critical escalations.
- Change Architecture & Adoption Leadership
- Own the change strategy and operating rhythm across all initiatives.
- Lead readiness assessments, behaviour mapping, and change impact analyses.
- Guide workstreams to align changes to customer outcomes (NRR uplift, adoption, productivity).
- Drive communications, engagement, and narrative clarity for all levels of the organisation.
- Leadership Enablement & Culture
- Equip leaders at all levels to operate in the GM-led, AI-native structure.
- Embed new leadership standards, rituals, and behaviours.
- Run leadership alignment sessions, coaching, and change capability uplift.
- Ensure culture and behaviours align to transformation goals.
- Building Permanent Transformation Capability
- Design, recruit, and develop the CTF organisation (change managers, PMO, L&D, comms).
- Create reusable frameworks, playbooks, tools, and methods.
- Build a repeatable model for future enterprise change initiatives.
- Develop long-term portfolio prioritisation with executive stakeholders.
Preferred Experience and/or Qualifications
- 10–15+ years leading enterprise transformation and change
- Experience working directly with C-suite leaders
- Prior leadership of a centralised change or transformation office
- Strong organisational design and operating model capability
- SaaS, AI, or technology-led transformation experience preferred
- Consulting background (Bain/BCG/McKinsey-style) advantageous
Benefits
- 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
- Flexible working hours and hybrid working environments.
- Wellness activities and gym subscription discounts.
- Laptop and equipment provided.
- Healthcare expense claim tools.
- Opportunities for professional growth with certifications.
- Annual meet ups.
- Enhanced parenting scheme.
- Cycle to work scheme and season ticket loan provided.
- Pension and life insurance options available.
- On demand pay tools for early salary access.
Fourth is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status. All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes. More information on Fourth LTD's privacy policy for job candidates is available and by applying you confirm that you have read it.
Director Change & Transformation in Macclesfield employer: HotSchedules
Contact Detail:
HotSchedules Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Change & Transformation in Macclesfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Fourth or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding Fourth's mission and values. Show us how your experience aligns with our goals, especially around AI-native transformation and change management.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led change initiatives in the past. We love hearing about real-life experiences that demonstrate your leadership capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Director Change & Transformation in Macclesfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in change management and transformation. We want to see how your skills align with our mission of building a lasting Change & Transformation Function.
Showcase Your Leadership Experience: Since this role involves strategic leadership, don’t forget to emphasise your past experiences working with C-suite leaders and leading transformation initiatives. We’re looking for someone who can drive governance and alignment across the organisation.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HotSchedules
✨Understand the Change Landscape
Before your interview, dive deep into Fourth's current transformation initiatives and their AI-native strategy. Familiarise yourself with their organisational structure and how change management plays a role in their operations. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Experience
As a Director of Change & Transformation, you'll need to demonstrate your ability to lead at a high level. Prepare specific examples from your past where you've successfully led transformation projects or worked with C-suite leaders. Highlight your strategic thinking and how you've shaped organisational culture in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and change management strategies. Think about potential challenges Fourth might face during their restructuring and be ready to discuss how you would approach these issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Align with Their Values and Culture
Research Fourth's company culture and values, especially their focus on continuous improvement and adoption-led execution. Be prepared to discuss how you can contribute to building a positive culture that embraces change. Show enthusiasm for their mission and how you can help operationalise their transformation goals.
