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- Tasks: Lead high-quality service delivery and manage multiple projects in a dynamic environment.
- Company: Top hospitality tech provider with a focus on innovation and customer satisfaction.
- Benefits: Flexible work environment and comprehensive benefits package.
- Why this job: Join a leading company and make a real impact in the hospitality industry.
- Qualifications: 5+ years in service delivery management with SaaS experience.
- Other info: Opportunity for growth in a supportive and collaborative team.
The predicted salary is between 43200 - 72000 £ per year.
A leading hospitality management technology provider is seeking a Service Delivery Manager to oversee high-quality end-to-end service delivery to customers. This role requires deep operational acumen, strong IT service management knowledge, and excellent leadership skills.
The ideal candidate will have over 5 years of experience in service delivery management, be familiar with SaaS delivery models, and possess a proven ability to manage multiple projects.
The position offers a flexible work environment and comprehensive benefits.
SaaS Service Delivery Lead - ITIL, PM & Cloud Ops in London employer: HotSchedules
Contact Detail:
HotSchedules Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Service Delivery Lead - ITIL, PM & Cloud Ops in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality tech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in service delivery management and SaaS models. Use specific examples to demonstrate how you've successfully managed projects in the past.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their service delivery processes and think about how your operational acumen can enhance their offerings. This will show them you're genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search, and applying directly can give you an edge. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace SaaS Service Delivery Lead - ITIL, PM & Cloud Ops in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery management and SaaS delivery models. We want to see how your skills align with the role, so don’t be shy about showcasing your operational acumen!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery Manager role. Share specific examples of your leadership skills and project management successes that relate to our needs.
Showcase Your ITIL Knowledge: Since this role requires strong IT service management knowledge, make sure to mention any relevant ITIL certifications or experiences. We love seeing candidates who can demonstrate their understanding of best practices in service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at HotSchedules
✨Know Your SaaS Inside Out
Make sure you understand the SaaS delivery models thoroughly. Brush up on how they apply to service delivery in the hospitality sector, as this will show your potential employer that you're not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to manage multiple projects while ensuring high-quality service delivery.
✨Demonstrate Operational Acumen
Be ready to discuss specific operational challenges you've faced and how you overcame them. This could include anything from improving service efficiency to managing customer expectations. Tailor your examples to reflect the needs of a hospitality management technology provider.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service delivery processes and their approach to ITIL and Cloud Ops. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals.
