Programme Manager in London

Position Overview

You will own the program underpinning Fourth's next stage of growth: optimising the enterprise platform across business applications, integrations, and data, and making Fourth an AI‑native organisation.

It is high‑stakes, cross‑functional, and visible at board level.

• Primary Responsibilities
• Fix the foundations: drive delivery of a single trusted customer view, rationalise core platforms, own integrations, govern business data with automated executive reporting, and implement a people system of record (HRIS).
• Make Fourth AI‑native: support conditions for safe, effective AI adoption at scale, and build the governed knowledge and customer‑context layer that powers internal AI assistants, beginning with Customer Support.
• Day To Day, You Will
• Turn an evolving blueprint and shifting priorities into credible plans, sequencing, and measurable outcomes, adjusting as scope moves.
• Manage dependencies and trade‑offs across engineering, data, product, and business functions, and make hard decisions on sequencing.
• Drive delivery proactively: anticipate blockers, force decisions, and chase the work, resisting pressure to pull teams into tactical delivery before the plan is set.
• Run a lightweight operating rhythm (planning, steering, reporting) that leadership relies on and teams engage with.
• Keep information flowing both ways: decision‑ready status and honest risk for senior stakeholders, clear context for delivery teams, no surprises.
• Hold senior leaders and cross‑functional owners to the commitments they own, and escalade with judgement.
• What Success Looks Like
• Early: you understand the programme landscape and dependencies, have an honest read of the real risks, and stakeholders trust your view of status.
• Mid: an operating and reporting rhythm leaders depend on, dependencies actively managed rather than discovered late, and the first priority outcomes delivered.
• Later: programme success measures and outcomes are achieved, on time and to the quality expected.
• Preferred Experience And/or Qualifications
• A track record delivering complex technology and business‑application programmes in a Saa S environment.
• Evidence of delivering under genuine ambiguity and changing scope, not only executing a fixed plan.
• Strong management of dependencies and trade‑offs across multiple concurrent workstreams.
• Senior, cross‑functional stakeholder management: holding leaders and business owners to commitments while keeping them engaged.
• Excellent organisation and information sharing: clear written communication, status leadership trusts, disciplined risk and dependency tracking.
• A proactive operating style balanced with judgement to protect sequencing rather than over‑execute.

Desirable

• Direct experience delivering AI, data, or business‑application programmes, or strong evidence of getting up to speed fast in unfamiliar technical territory.
• Experience with platform rationalisation, integration or i Paa S work, HRIS deployment, or core systems transformation.
• Experience delivering in an environment centralising ownership of previously fragmented systems.

Benefits

• 25 basic holidays with the option to grow up to 30 with service, plus your birthday off and bank holidays.
• Flexible working hours and hybrid working environments.
• Wellness activities and gym subscription discounts.
• Company laptop and equipment.
• Healthcare expense claim tools.
• Support for certifications and continuous learning.
• Annual meet‑ups.
• Enhanced parenting scheme.
• Cycle to work scheme and season ticket loan.
• Pension and life insurance options.
• On‑demand pay tools.

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Equal Opportunity Employer

Fourth is an Equal Opportunity Employer.

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, disability, or any other legally protected status.

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