Director Change & Transformation in London

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Position Overview

The Director of Change & Transformation (CTF) is responsible for establishing and leading Fourth’s enterprise-wide Change & Transformation Function. While the immediate priority is the execution of Fourth’s organisational restructure, this role is explicitly accountable for building a permanent, scalable change capability that will own and manage a long-term transformation and change portfolio across the organisation. This role ensures Fourth transitions into an AI-native, GM‑led, adoption-first operating model. The Director of CTF drives governance, alignment, change readiness, leadership enablement, and disciplined execution across all transformation workstreams.

Mission

To build and operationalise a lasting enterprise Change & Transformation Function that accelerates Fourth’s AI-native operating model, delivers the restructuring program, and institutionalises continuous improvement and adoption‑led execution.

Primary Responsibilities

• Build the enterprise Change & Transformation Function as a permanent operating capability.
• Define the overarching transformation framework, methods, and standards.
• Partner with Executive and Senior Leadership to align transformation priorities.
• Translate Fourth’s AI‑native strategy and customer journey model into organisational, process, and behaviour change requirements.
• Shape the future‑state culture, ensuring the organisation adopts new ways of working.
• Establish and run the Transformation Steering Committee.
• Own the enterprise transformation roadmap (short‑term restructure + long‑term change portfolio).
• Maintain RAID, KPIs, decision logs, and cross‑workstream dependencies.
• Ensure all initiatives follow consistent governance, OKRs, and reporting.
• Manage risks, issues, and critical escalations.
• Own the change strategy and operating rhythm across all initiatives.
• Lead readiness assessments, behaviour mapping, and change impact analyses.
• Guide workstreams to align changes to customer outcomes (NRR uplift, adoption, productivity).
• Drive communications, engagement, and narrative clarity for all levels of the organisation.
• Equip leaders at all levels to operate in the GM‑led, AI‑native structure.
• Embed new leadership standards, rituals, and behaviours.
• Run leadership alignment sessions, coaching, and change capability uplift.
• Ensure culture and behaviours align to transformation goals.
• Design, recruit, and develop the CTF organisation (change managers, PMO, L&D, comms).
• Create reusable frameworks, playbooks, tools, and methods.
• Build a repeatable model for future enterprise change initiatives.

Preferred Experience and/or Qualifications

• 10–15+ years leading enterprise transformation and change.
• Experience working directly with C‑suite leaders.
• Prior leadership of a centralised change or transformation office.
• Strong organisational design and operating model capability.
• SaaS, AI, or technology‑led transformation experience preferred.
• Consulting background (Bain/BCG/McKinsey‑style) advantageous.

Benefits

Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off.