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For Companies At a Glance
- Tasks: Lead transformative change across a global tech company and shape its future culture.
- Company: Join Fourth, the global leader in restaurant and hospitality management technology.
- Benefits: Enjoy flexible working, generous holidays, wellness activities, and professional growth opportunities.
- Why this job: Make a real impact by driving AI-native transformation in a dynamic environment.
- Qualifications: 10-15 years of experience in enterprise transformation and strong leadership skills required.
- Other info: Be part of a diverse team committed to continuous improvement and innovation.
The predicted salary is between 54000 - 84000 £ per year.
In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Position Overview
The Director of Change & Transformation (CTF) is responsible for establishing and leading Fourth’s enterprise-wide Change & Transformation Function. While the immediate priority is the execution of Fourth’s organisational restructure, this role is explicitly accountable for building a permanent, scalable change capability that will own and manage a long-term transformation and change portfolio across the organisation. This role ensures Fourth transitions into an AI-native, GM-led, adoption-first operating model. The Director of CTF drives governance, alignment, change readiness, leadership enablement, and disciplined execution across all transformation workstreams.
Mission
“To build and operationalise a lasting enterprise Change & Transformation Function that accelerates Fourth’s AI-native operating model, delivers the restructuring program, and institutionalises continuous improvement and adoption-led execution.”
Primary Responsibilities
- Build the enterprise Change & Transformation Function as a permanent operating capability.
- Define the overarching transformation framework, methods, and standards.
- Partner with Executive and Senior Leadership to align transformation priorities.
- Translate Fourth’s AI-native strategy and customer journey model into organisational, process, and behaviour change requirements.
- Shape the future-state culture, ensuring the organisation adopts new ways of working.
- Establish and run the Transformation Steering Committee.
- Own the enterprise transformation roadmap (short-term restructure + long-term change portfolio).
- Maintain RAID, KPIs, decision logs, and cross-workstream dependencies.
- Ensure all initiatives follow consistent governance, OKRs, and reporting.
- Manage risks, issues, and critical escalations.
- Own the change strategy and operating rhythm across all initiatives.
- Lead readiness assessments, behaviour mapping, and change impact analyses.
- Guide workstreams to align changes to customer outcomes (NRR uplift, adoption, productivity).
- Drive communications, engagement, and narrative clarity for all levels of the organisation.
- Equip leaders at all levels to operate in the GM-led, AI-native structure.
- Embed new leadership standards, rituals, and behaviours.
- Run leadership alignment sessions, coaching, and change capability uplift.
- Ensure culture and behaviours align to transformation goals.
- Design, recruit, and develop the CTF organisation (change managers, PMO, L&D, comms).
- Create reusable frameworks, playbooks, tools, and methods.
- Build a repeatable model for future enterprise change initiatives.
Preferred Experience and/or Qualifications
- 10–15+ years leading enterprise transformation and change.
- Experience working directly with C-suite leaders.
- Prior leadership of a centralised change or transformation office.
- Strong organisational design and operating model capability.
- SaaS, AI, or technology-led transformation experience preferred.
- Consulting background (Bain/BCG/McKinsey-style) advantageous.
Benefits
- 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays.
- Flexible working hours and hybrid working environments.
- Wellness activities and gym subscription discounts.
- Laptop and equipment provided.
- Opportunities for growth with certifications.
- Cycle to work scheme and season ticket loan provided.
- Pension and life insurance options available.
- On demand pay tools for early salary access.
Fourth is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.
Director Change & Transformation employer: HotSchedules
Contact Detail:
HotSchedules Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Change & Transformation
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Fourth or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Fourth’s recent projects and initiatives. Show us you’re genuinely interested in our mission and how you can contribute to our transformation goals.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led change in the past. We want to hear about your successes and how you overcame challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you’re really keen on joining our team.
We think you need these skills to ace Director Change & Transformation
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in change and transformation. We want to see how your skills align with our mission at Fourth, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Director of Change & Transformation, leadership is key! Use your application to demonstrate how you've successfully led teams and initiatives in the past. We love seeing examples of how you've driven change and inspired others.
Be Clear and Concise: When writing your application, clarity is crucial. Keep your language straightforward and avoid jargon. We appreciate a well-structured application that gets straight to the point while still reflecting your personality!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at HotSchedules
✨Understand the Change Landscape
Before your interview, dive deep into Fourth's recent changes and transformation initiatives. Familiarise yourself with their AI-native strategy and how it impacts the organisation. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Experience
Prepare to discuss specific examples of how you've led enterprise transformations in the past. Highlight your experience working with C-suite leaders and how you've successfully managed change in a SaaS or technology-led environment.
✨Demonstrate Cultural Awareness
Be ready to talk about how you can shape and influence company culture during times of change. Discuss strategies you've used to ensure that new ways of working are adopted and how you’ve engaged teams in the process.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think of examples where you've navigated challenges in transformation projects and be prepared to explain your thought process and outcomes.
