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- Tasks: Support HQ admin, manage customer queries, and assist with training and operations.
- Company: Join Hotpod Yoga, Europe's largest yoga business, dedicated to making yoga accessible to everyone.
- Benefits: Enjoy flexible working, private health insurance, unlimited yoga, and a generous holiday allowance.
- Why this job: Be part of a positive impact team in a vibrant culture that values social and environmental responsibility.
- Qualifications: Previous operations experience is preferred; a passion for yoga is a plus but not essential.
- Other info: This is a maternity cover role for 12 months, offering a dynamic work environment.
The predicted salary is between 24000 - 28000 £ per year.
Who we are. Hotpod Yoga is Europe’s largest yoga business. Founded in 2013 by two childhood friends, Max Henderson and Nick Higgins, we want to take yoga to more people and places than ever before by doing two things: Creating a yoga experience like no other and empowering Hotpod owners all over the world. The Hotpod Yoga experience was designed to be shared with a broad range of students and aspiring teachers. In 2025, there are over 60 Hotpod Yoga studios, hosting thousands of classes a week.
The role in a nutshell. This role involves supporting the team on all elements of HQ office admin, assisting with general team organisation/management, supply chain & retail stock management, training, handling customer service enquiries and assisting with our teacher training school. There will also be a lot of direct interaction with our wide network of HPY Franchisees and London teaching crew. The successful applicant will work closely with all key business areas – operations, marketing, franchising & teaching – reporting to the COO.
Key responsibilities.
- Pillar 1: Training and Support
- Ongoing day to day support of TeamUp across the franchise network (advising on queries, troubleshooting and account set up)
- Lead Franchisees onboarding and training of our booking system (TeamUp)
- Deliver ad hoc training session to the network on H&S best practices
- Manage the main inbound inbox responding to customer queries and complaints
- Support owned studio managers with customer queries and inbox management
- Pillar 2: Operations Support (inc Office management)
- General office management (including ordering of supplies/stationary and hardware, weekly office food shop)
- Support in the coordinating of Head Office events (Summer and Xmas parties, monthly team lunches, workouts)
- Liaise with managing agent on any office related maintenance issues
- Onboard and offboard employees from various internal systems
- Product - liaising with suppliers and franchisees on product fulfilment, admin related to product fulfilment (upload and manage Shopify, liaise with MyWarehouse on orders/stock)
- Ad hoc support on BCorp initiatives (e.g annual carbon audit)
- H&S management of Head Office space
- Pillar 3: YTT Admin
- Manage all admin related to YTT courses (including but not limited to, Yoga Alliance registration/certification, ensuring all courses are bookable and up to date online, oversee teacher training inbox for student queries, printing materials related to courses)
- Liaise with Finance Team on payments and deposits
- Support lead teachers with scheduling
- Liaise with Teaching team on assessment classes
Who is this for? We’re looking for someone who can work dynamically in a fast-paced environment, often managing quite a few tasks at once, but still deliver high-quality work with great attention to detail. The successful candidate needs to enjoy working alone on projects, whilst having the ability to delegate some work to the wider team and keep abreast of all the business functions. Candidates should have previous experience in an operations role, and be comfortable responding to customer enquiries. Facilities management and experience using TeamUp is beneficial but not essential. We’re looking for someone who can manage their own schedule and understand how to prioritise tasks in busy periods. We’re a yoga business, and we all love a bit of yoga, but being a yoga obsessive isn’t a prerequisite - but it’s probably helpful if it’s something you can get interested in and passionate about.
The package. £30–35k salary, depending on experience, private health insurance, company pension contribution, flexible working and a great office environment (this is a hybrid role, with a minimum of 2 days per week at our Brixton HQ required), regular team socials, lunches and employee recognition schemes, unlimited yoga, generous holiday allowance.
Operations Assistant - Maternity Cover employer: Hotpod Yoga
Contact Detail:
Hotpod Yoga Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant - Maternity Cover
✨Tip Number 1
Familiarise yourself with Hotpod Yoga's unique offerings and values. Understanding their brand ethos and commitment to social and environmental impact will help you align your responses during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Network with current or former employees of Hotpod Yoga. Engaging with them can provide valuable insights into the company culture and the specific challenges faced in the Operations Assistant role, which can be beneficial for your interview preparation.
✨Tip Number 3
Brush up on your organisational and multitasking skills. Since the role involves managing various tasks simultaneously, demonstrating your ability to handle multiple responsibilities effectively will be crucial during any discussions with the hiring team.
✨Tip Number 4
Show enthusiasm for yoga and its community. While being a yoga expert isn't necessary, expressing a genuine interest in yoga and how it can positively impact people's lives can resonate well with the team and reflect your fit for the company.
We think you need these skills to ace Operations Assistant - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and customer service. Emphasise any previous roles where you managed multiple tasks or supported a team, as this is crucial for the Operations Assistant position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Hotpod Yoga and its mission. Mention how your skills align with the responsibilities outlined in the job description, particularly in training support and office management.
Showcase Your Attention to Detail: Provide specific examples in your application that demonstrate your attention to detail. This could include instances where you successfully managed schedules, handled customer queries, or coordinated events.
Highlight Your Adaptability: Since the role requires working in a fast-paced environment, mention experiences where you adapted quickly to changing priorities or took on various tasks simultaneously. This will show that you can thrive in the dynamic setting at Hotpod Yoga.
How to prepare for a job interview at Hotpod Yoga
✨Know the Company
Before your interview, take some time to research Hotpod Yoga. Understand their mission, values, and what makes them unique in the yoga industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Organisational Skills
As an Operations Assistant, you'll need to juggle multiple tasks. Be prepared to discuss your previous experience in managing schedules, handling customer queries, and supporting team operations. Use specific examples to illustrate how you've successfully managed similar responsibilities in the past.
✨Show Your Passion for Yoga
While being a yoga expert isn't a requirement, showing enthusiasm for yoga can set you apart. Share any personal experiences with yoga or how you see its benefits, even if you're not a regular practitioner. This can help you connect with the interviewers on a personal level.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or future projects at Hotpod Yoga. This shows that you're engaged and thinking critically about how you can contribute to their success.
