At a Glance
- Tasks: Help customers find the perfect accommodation and solve their problems with a smile.
- Company: Join an award-winning travel agent known for exceptional customer service.
- Benefits: Competitive salary, company pension, employee discounts, and free flu jabs.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Gain valuable experience in customer service and expand your career opportunities.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 26000 - 26000 £ per year.
About the Role
Although GLB and OB serve different customers, both businesses are built on the same foundations: exceptional customer service, strong supplier relationships and finding the right accommodation solution for every customer. Great Little Breaks specialises in creating memorable short breaks and holiday experiences for our leisure customers, whilst OnBusiness supports individuals and families who need accommodation during challenging circumstances such as home insurance claims, property repairs and relocations. Whilst the customer journeys may differ, the skills required to succeed are remarkably similar. Both teams rely on:
- Hotel and accommodation knowledge
- The ability to work at pace in a dynamic environment
As our businesses continue to grow, closer collaboration between GLB and OB creates opportunities to share skills, improve flexibility and build broader career development pathways across the group.
Working Hours
37.5 working hours per week, plus a 30 minute paid break. Rota across:
- Monday-Friday 8am to 7pm
- Saturday-Sunday 10am to 4pm
We’re looking for people who:
- Enjoy helping customers and solving problems
- Would like exposure to different areas of the business
- Are organised, adaptable and commercially aware
- Thrive in a fast-paced environment
- Want to develop a broader skill set and enhance their future career opportunities within Hotelshop UK
Customer service experience, combined with a genuine passion for delivering exceptional service, is essential. We also value a positive, can-do attitude and a willingness to learn.
What’s In It For You?
This role offers a fantastic opportunity to:
- Increase your understanding of the wider Hotelshop UK business
- Build experience in both customer service and accommodation sourcing
- Develop your commercial awareness and supplier management skills
- Create a strong platform for future progression opportunities
We offer a supportive and rewarding environment, including:
- Competitive salary from £26,000 per year
- Company Pension
- Free Flu jabs
- Employee discounts (hotelshopUK & Great Little Breaks)
*Qualifying periods apply
Our commitment to Inclusion
We believe diverse teams make us stronger. We’re committed to creating an inclusive environment where everyone feels valued, respected and supported to succeed. We actively encourage applications from people from all backgrounds and experiences, and we’re happy to make reasonable adjustments throughout the recruitment process.
Floating Customer Service Agent employer: HotelshopUK Ltd
At Hotelshop UK, we pride ourselves on being an exceptional employer that values customer service and employee growth. Our supportive work culture fosters collaboration between Great Little Breaks and OnBusiness, providing you with diverse experiences and career development opportunities in a dynamic environment. With competitive salaries, employee discounts, and a commitment to inclusion, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Floating Customer Service Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HotelshopUK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HotelshopUK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Floating Customer Service Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HotelshopUK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at HotelshopUK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HotelshopUK Ltd!
How to prepare for a job interview at HotelshopUK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
