Holiday Supplier Administrator in Farnborough

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The great outdoors is our happy place and it’s open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature’s in your nature… if you’re itching for adventure – you’ve found your people. We are united by our shared passion for our exceptional brands – Inghams and Santa\’s Lapland. Driven by a strong sense of purpose, staying true to our commitment to our people and planet.

If you\’re looking for a career that\’s not just a job but a fulfilling adventure, we welcome you to explore opportunities with us. Join our team and be part of a dynamic, purpose-driven business dedicated to making a positive impact in the world. Join us on our journey, creating extraordinary travel experiences for all.

Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position; however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: £25,000 p.a. + bonus

About The Role

You will play a key role in maintaining effective communication with our international hoteliers and suppliers, ensuring the seamless operation of our holiday services. With your passion for travel, you\’ll help curate exceptional experiences for our customers while using our core reservations system (Mythos). Collaborating with various departments across the business, you\’ll ensure that suppliers are consistently updated with accurate and timely booking information, contributing to smooth and memorable travel experiences for all.

Responsibilities

• Maintain clear and consistent communication with hoteliers and suppliers to ensure seamless booking confirmations and alignment of system availability.
• Build and sustain strong relationships with hoteliers, suppliers, and contractors to support collaboration, promptly address queries, and proactively prevent future issues.
• Oversee system maintenance, including managing availability and controlling the messaging system to ensure accurate and relevant notifications are sent.
• Support the Reservations team with availability requests outside of the system to meet customer needs.
• Book pre-arranged holiday extras via third-party websites and update internal systems with accurate reference numbers and details.

Qualifications

• Strong accuracy and attention to detail in all aspects of work.
• Excellent written and verbal communication skills, with the confidence to interact effectively with hoteliers and suppliers via email and telephone.
• Proven ability to handle challenging situations with a calm, solution-focused approach.
• Flexible and adaptable, with the ability to manage workload efficiently during both peak and quiet periods.
• Proficient in Microsoft Office applications, including Excel, Outlook, PowerPoint, Teams, and Word.
• Experience of working with database systems.
• Knowledge of a travel reservation system will be an advantage.
• European language skills would be an advantage, though not essential for the role.

Sustainability and responsible tourism is at our core and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners – always with respect and kindness.

Inghams & Santa\’s Lapland are a part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski and walking holidays with Inghams and Santa’s Lapland; adventure travel with Explore Worldwide; and self‑guided experts, Inntravel.

Inghams and Santa’s Lapland are part of Hotelplan UK, a Group of specialist tour operators.

As a Group we are incredibly passionate about the holidays we sell, and our employees both in the UK and overseas are focussed on ensuring that we meet, indeed exceed, the expectations of our customers.

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Travel Arrangements

Our vision – “To be the most loved travel company in our markets, famous for customer experience and sustainable travel”.