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For Companies At a Glance
- Tasks: Support IT systems and resolve incidents to keep our tech running smoothly.
- Company: Join Hotelplan UK, a leading travel company passionate about creating extraordinary experiences.
- Benefits: Enjoy a competitive salary, flexible working options, and extensive benefits.
- Why this job: Be part of a team that values sustainability and responsible tourism while making a real impact.
- Qualifications: Experience in 2nd Line Support, M365, and strong problem-solving skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Join to apply for the 2nd Line Support Engineers role at Hotelplan UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week). Salary: £35,000 - £45,000 + bonus. Fixed term contracts for 12 months.
About The Role
Part of our Technology Support team, you will be responsible for ensuring our IT systems are available to business users at all times and will respond to, and resolve all incidents and requests logged into ITSM tool. This role is customer facing and you will be required to communicate effectively with both colleagues and suppliers to ensure levels of support are to the required standard.
Key responsibilities
- Action, track and monitor tickets within the ITSM toolset to point of escalation or resolution.
- Liaise with external resources where necessary to resolve issues.
- Ensure all tickets are administered in accordance with the agreed SLA’s.
- Creation, revisions and maintenance of the Know Error Database and support documentation.
- Work alongside other team members of various business projects.
- Perform remote troubleshooting.
- Ensure all services provided to the business are delivered in accordance with the IT Security Policy.
- Assist with moves, additions and changes to the existing environment.
- Provide out of hours duty cover on a rota basis.
What we are looking for
- M365 qualified and experience in supporting pre and post migrations.
- Active directory and domain management experience.
- Good knowledge of infrastructure (Server/Networking).
- Experience working within an IT 2nd Line Support role.
- Demonstrable experience of installing, maintaining and supporting applications.
- Experience in providing end user support.
- Experience in the creation and maintenance of known error documentation.
- MS Windows OS (Win10) skills and knowledge.
- Strong analytical and problem solving skills.
- You are driven by deadlines and have the ability to work on your own initiative.
- Flexibility and adaptable to learn and apply new processes with an eye on the continuous improvement around technology and processes.
Sustainability and responsible tourism is at our core and our values will be close to your heart. Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners – always with respect and kindness.
2nd Line Support Engineers in Farnborough employer: Hotelplan UK
Contact Detail:
Hotelplan UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineers in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hotelplan UK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role is all about IT support, make sure you can confidently discuss M365, Active Directory, and troubleshooting techniques. We want you to shine!
✨Tip Number 3
Show your passion for sustainability and responsible tourism during your conversations. Hotelplan UK values these principles, so let them know how you align with their mission and how you can contribute to it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to AI-powered advice tailored just for you, making your job search smoother.
We think you need these skills to ace 2nd Line Support Engineers in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineers role. Highlight your relevant experience with M365, Active Directory, and any IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and customer service, and explain why you’re excited about joining Hotelplan UK. Let us know how you can contribute to our mission of creating extraordinary travel experiences.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who can demonstrate strong analytical skills and a proactive approach to problem-solving. Make it clear that you're ready to jump in and help!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Hotelplan UK
✨Know Your Tech Inside Out
Make sure you brush up on your M365 knowledge and Active Directory management. Be ready to discuss your experience with IT support, especially in 2nd Line roles. They’ll want to hear about specific incidents you've resolved, so have a few examples up your sleeve.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your analytical skills during the interview. Think of scenarios where you had to troubleshoot issues or improve processes. Being able to articulate your thought process will show them you can handle the challenges of the role.
✨Emphasise Customer Service
Since this role is customer-facing, highlight your communication skills and how you’ve successfully supported end users in the past. Share examples of how you’ve gone above and beyond to ensure customer satisfaction, as this aligns with their values.
✨Align with Their Values
Familiarise yourself with Hotelplan UK's commitment to sustainability and responsible tourism. Be prepared to discuss why these values resonate with you and how you can contribute to their mission. This will show that you’re not just looking for a job, but a place where you can make a difference.
