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For Companies At a Glance
- Tasks: Manage key partner relationships and ensure their success with HotelMap.
- Company: Join HotelMap, a global tech platform revolutionizing hotel bookings for events.
- Benefits: Enjoy competitive salary, 32 days holiday, remote work options, and health insurance.
- Why this job: Be part of a growing team impacting the future of hotel bookings in the events sector.
- Qualifications: Experience in B2B client success and project management is essential.
- Other info: Fluency in multiple languages and hospitality experience are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Who are HotelMap?
HotelMap is a global technology platform 100% focused on modernising and automating hotel booking in the conference, trade show, and group booking sectors. The HotelMap platform is used by the world’s leading conference and trade show organisers, including Informa, RX Global and DMG Events. The platform operates in over 500 cities worldwide and now includes over 1,000,000 accommodation operators.
Position: Enterprise Partner Success Manager
Location: Hybrid / London HQ
Why are we hiring for this role?
We are bringing on some of the largest companies in our sector as partners, and we need an Enterprise Partner Success Manager to ensure their success. This part of our business is experiencing significant growth and will have a huge impact on HotelMap’s overall success. Our enterprise partners generate substantial revenue, so it’s critical that we prevent any churn and maximise the value they get from HotelMap. By delivering seamless onboarding, and providing an excellent customer experience, this role will play a key part in driving the future growth of HotelMap. As we continue to grow, so will the opportunities to grow your role within the business. We’re excited to see where we can go together!
What You'll Be Doing
- Accountable for your Partners’ Success: Your success will be measured by the number of rooms nights that attendees book through your partners’ HotelMaps.
- Own Partner Relationships: Serve as the key account manager, responsible for the health of relationships with our most strategically important partners.
- Onboard Partners: Ensure swift and effective onboarding and integration of systems for partners, helping them fully utilise HotelMap across their full event portfolio.
- Project/Change Manage Success: Guide partners to implement best practices for event success, managing projects to ensure seamless execution.
- Prioritise Impact: Regularly assess event and partner health, focusing your efforts on reducing churn and driving maximum success.
- Become a Product Expert: Gain deep knowledge of HotelMap and your partners' operations to provide tailored and expert guidance.
- Coordinate Internal Teams: Work cross-functionally with various internal HotelMap departments, including development teams, to maximise the speed and impact of the HotelMap integration with the partner.
- Optimise Processes: Continuously refine internal processes to improve efficiency and deliver excellence across all partners.
Who You Are
- B2B Client Success Expert: You have significant experience in B2B Client Success for large-scale, multinational clients, with hands-on account management focused on client success, not just upselling.
- Tech-Product Experience: You have great experience of working alongside technical teams and bringing a technical product to your clients.
- Project & Change Management: You bring strong project and change management experience, effectively driving results in complex environments.
- Client-Facing Professional: You are comfortable working directly with clients, ensuring successful outcomes through personal ownership and accountability.
- Hands-On Getting Things Done: You take full ownership of your client accounts, ensuring that your clients’ priorities are delivered.
- Outcome-Focused & Proactive: You are always looking ahead, planning how to achieve goals rather than reacting to issues.
- High EQ: You use emotional intelligence to manage client relationships, especially during change management, ensuring you bring people on board with empathy and insight.
- Organised & Structured: You thrive on keeping things well-coordinated and on track.
Bonus points if..
- Hospitality/Events Experience: Any experience in the hospitality or events industry is a plus.
- Multilingual: Fluency in languages beyond English is a bonus, with English business fluency required.
- Tech: Experience using Hubspot CRM.
This Role May Not Be for You If…
- You're not a fan of wearing multiple hats and handling various aspects of project management and team leadership.
- You want a job where you do the same tasks each day – this role needs a great people-focussed problem solver.
Our Interview Process:
- Talent Screen – (30 mins)
- Set-up call with Hiring Manager (30 mins)
- Role-play Task (60 mins)
- Final Interview (45 mins)
What We Offer:
- Benefits: Competitve salary to the market, 32 days of holiday (inclusive of UK bank holidays).
- Health & Wellness: BUPA health insurance after 1-year service.
- Flexibility: Remote working options with access to our London HQ.
- Tech: Work with cutting-edge technologies in a flexible, supportive environment.
- Growth: Professional development opportunities, including a budget for learning and conference attendance.
Enterprise Account Manager employer: HotelMap™ & Roomcard™
Contact Detail:
HotelMap™ & Roomcard™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Manager
✨Tip Number 1
Familiarize yourself with HotelMap's platform and its unique features. Understanding how the technology modernizes hotel booking will help you demonstrate your expertise during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Leverage your network to connect with current or former employees of HotelMap. They can provide valuable insights into the company culture and expectations for the Enterprise Partner Success Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your B2B client success skills. Highlight instances where you've successfully managed large-scale accounts and driven results, as this aligns closely with what HotelMap is looking for.
✨Tip Number 4
Research the hospitality and events industry trends. Being knowledgeable about current challenges and opportunities in this sector will allow you to engage in meaningful conversations during the interview process and demonstrate your proactive approach.
We think you need these skills to ace Enterprise Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Enterprise Partner Success Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight B2B Client Success Experience: Emphasize your experience in B2B client success, particularly with large-scale, multinational clients. Provide specific examples of how you've managed accounts and driven client success, not just upselling.
Showcase Technical Proficiency: Since the role involves working alongside technical teams, mention any relevant experience you have with tech products. If you have used Hubspot CRM or similar tools, be sure to include that in your application.
Demonstrate Project Management Skills: Illustrate your project and change management experience. Use concrete examples to show how you've effectively driven results in complex environments, ensuring successful outcomes for your clients.
How to prepare for a job interview at HotelMap™ & Roomcard™
✨Understand HotelMap's Value Proposition
Before the interview, make sure you have a solid understanding of what HotelMap does and how it differentiates itself in the market. Familiarize yourself with their platform and the specific benefits it offers to partners in the conference and trade show sectors.
✨Showcase Your B2B Client Success Experience
Be prepared to discuss your previous experience in B2B client success, especially with large-scale clients. Highlight specific examples where you successfully managed accounts and drove client satisfaction, focusing on outcomes rather than just upselling.
✨Demonstrate Project Management Skills
Since this role involves project and change management, come ready to share examples of how you've effectively managed projects in complex environments. Discuss your approach to ensuring seamless execution and how you handle challenges that arise during the process.
✨Emphasize Emotional Intelligence
Given the importance of high emotional intelligence in managing client relationships, be prepared to discuss how you use empathy and insight to navigate client interactions, especially during times of change. Share specific instances where your emotional intelligence made a difference in a client relationship.
