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- Tasks: You'll ensure our enterprise partners thrive with seamless onboarding and top-notch support.
- Company: HotelMap is a global tech platform revolutionizing hotel bookings for conferences and trade shows.
- Benefits: Enjoy a hybrid work model and the chance to grow within a rapidly expanding company.
- Why this job: Join a dynamic team impacting major companies while enhancing your career in a thriving industry.
- Qualifications: We're looking for passionate individuals with strong communication skills and a knack for customer success.
- Other info: This role offers significant growth potential as we expand our partner network.
The predicted salary is between 43200 - 72000 £ per year.
Job Description Who are HotelMap? HotelMap is a global technology platform 100% focused on modernising and automating hotel booking in the conference, trade show, and group booking sectors. The HotelMap platform is used by the world’s leading conference and trade show organisers, including Informa, RX Global and DMG Events. The platform operates in over 500 cities worldwide and now includes over 1,000,000 accommodation operators. Position: Enterprise Partner Success Manager Location: Hybrid / London HQ Why are we hiring for this role? We are bringing on some of the largest companies in our sector as partners, and we need an Enterprise Partner Success Manager to ensure their success. This part of our business is experiencing significant growth and will have a huge impact on HotelMap’s overall success. Our enterprise partners generate substantial revenue, so it’s critical that we prevent any churn and maximise the value they get from HotelMap. By delivering seamless onboarding, and providing an excellent customer experience, this role will play a key part in driving the future growth of HotelMap. As we continue to grow, so will the opportunities to grow your role within the business. We’re excited to see where we can go together! What You’ll Be Doing
Enterprise Account Manager employer: HotelMap™ & Roomcard™
Contact Detail:
HotelMap™ & Roomcard™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Manager
✨Tip Number 1
Familiarize yourself with the hotel booking industry, especially in the context of conferences and trade shows. Understanding the specific challenges and needs of enterprise partners in this sector will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the hospitality and event management sectors. Attend industry events or webinars to connect with potential partners and gain insights that can be valuable in your role as an Enterprise Partner Success Manager.
✨Tip Number 3
Demonstrate your ability to deliver excellent customer experiences. Prepare examples from your past roles where you successfully onboarded clients or improved customer satisfaction, as this will be crucial for the position.
✨Tip Number 4
Research HotelMap's current enterprise partners and their success stories. Being knowledgeable about our existing partnerships will show your genuine interest in the company and how you can contribute to their growth.
We think you need these skills to ace Enterprise Account Manager
Some tips for your application 🫡
Understand the Company: Familiarize yourself with HotelMap's mission and services. Highlight your understanding of their technology platform and how it modernizes hotel booking in the conference and trade show sectors.
Tailor Your CV: Customize your CV to emphasize relevant experience in account management, customer success, and any previous roles that involved working with enterprise partners. Use metrics to showcase your impact in past positions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer success and your ability to drive value for enterprise partners. Mention specific examples of how you've successfully managed client relationships in the past.
Highlight Relevant Skills: Make sure to include skills that are crucial for the role, such as communication, problem-solving, and project management. Relate these skills to how they can benefit HotelMap and its partners.
How to prepare for a job interview at HotelMap™ & Roomcard™
✨Understand HotelMap's Value Proposition
Make sure you have a solid grasp of what HotelMap offers to its partners. Be prepared to discuss how the platform modernizes and automates hotel booking, and think about how you can contribute to enhancing this value for enterprise partners.
✨Showcase Your Customer Success Experience
Highlight your previous experience in customer success or account management roles. Prepare specific examples of how you've helped clients achieve their goals and how you’ve prevented churn in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations with enterprise partners. Think of scenarios where you successfully managed client expectations or resolved conflicts.
✨Demonstrate Your Growth Mindset
Since the role involves significant growth opportunities, express your enthusiasm for personal and professional development. Share examples of how you've adapted to changes in your previous roles and how you plan to grow within HotelMap.
