At a Glance
- Tasks: Deliver top-notch service and assist guests at the front desk.
- Company: Join the vibrant team at Moxy London Excel, part of Marriott.
- Benefits: Enjoy discounted room rates, health cash plan, and generous holidays.
- Other info: Great training opportunities and career growth in hospitality.
- Why this job: Be part of a fun environment while making guests feel welcome.
- Qualifications: Customer service skills; Opera/Micros knowledge is a bonus.
The predicted salary is between 24000 - 30000 £ per year.
Moxy London Excel is seeking a Crew Member to join the front-of-house team on a full-time contract.
The role focuses on delivering top quality service, assisting guests, and providing accurate information about hotel facilities and services.
The position offers training and development opportunities, health cash plan, discounted room rates for you, and discounts on F&B across Marriott hotels worldwide, enhanced parental pay, pension, and generous holidays.
Opera/Micros knowledge is a plus.
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Guest Services Associate - Hotel Front Desk in London employer: hotelco51
At Moxy London Excel, we pride ourselves on fostering a vibrant and inclusive work culture where every Crew Member is encouraged to express their unique personality while delivering exceptional service. With comprehensive training and development opportunities, alongside attractive benefits such as discounted hotel stays and a health cash plan, we are committed to supporting your growth and well-being in a dynamic hospitality environment. Join us and be part of a dedicated team that values your contributions and prioritises both employee satisfaction and guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Associate - Hotel Front Desk in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like hotelco51. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to hotelco51
Don't be shy about reaching out to hotelco51 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Associate - Hotel Front Desk in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about hotelco51 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at hotelco51
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
