At a Glance
- Tasks: Lead hotel operations and inspire your team to create unforgettable guest experiences.
- Company: Join the vibrant Moxy London Heathrow, where fun meets professionalism.
- Benefits: Enjoy discounted stays, health plans, and generous holiday allowances.
- Other info: Perfect for those who thrive in a fast-paced, fun environment with growth opportunities.
- Why this job: Be part of a dynamic team that values energy, creativity, and great service.
- Qualifications: 2+ years in hotel management and team leadership; love for hospitality is a must.
The predicted salary is between 31000 - 35000 £ per year.
Assistant Captain (Assistant General Manager) - MOXY London Heathrow
This position is based on a full time contract.
Energetic multitasker who leads from the front to maintains a smooth hotel operation and inspires their team to overdeliver for guests by working hard and having fun.
Maintains high standards for our guests, has an eye for detail, as well as a sound business understanding.
Builds relationships with key partners and welcomes activity into the hotel by bringing the Moxy brand to life creating a fun and relaxed environment that makes guests feel at home.
- Main Tasks and responsibilities
- Supports the Captain in all aspects of the management of the hotel
- Customer service, guest relations and creating positive guest experiences
- Recruits and develops a team that delivers excellent service the Moxy way
- Ensure a profitable hotel operation in line with company goals
- Manage the team effectively and enforce company policies
- Actively involved in the day to day tasks of the team
- Managing Food & Beverage outlets the Moxy way
- Manage hotel room inventory and checking guests in/out the Moxy way
- Follow all food safety, licensing and health and safety policies to work safely
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program
We’re looking for someone with Moxie, which is all of these things
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi tasker who can balance hard work with great service
- Know being relaxed isn't the same as being lazy
- Clear communicator fluent in English (and other languages a plus!)
- Useful Experience
- Must have minimum 2 years hotel management experience
- Must have minimum 2 years team management
- Must have property management system (preferably Opera) experience
- Knowledge of Point of Sale system (Preferably Micros)
- Knowledge of Food Safety & Licensing laws
- Knowledge of maintaining brand standards
- Event management, marketing or social media experience
- Personal experience of travel and travel industry
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty two holidays) a personality assessment can be part of the recruitment process
- #J-18808-Ljbffr
Assistant Captain (Assistant General Manager) - Moxy London Heathrow Airport in Hounslow employer: hotelco51
At Moxy London Excel, we pride ourselves on fostering a vibrant and inclusive work culture where every Crew Member is encouraged to express their unique personality while delivering exceptional service. With comprehensive training and development opportunities, alongside attractive benefits such as discounted hotel stays and a health cash plan, we are committed to supporting your growth and well-being in a dynamic hospitality environment. Join us and be part of a dedicated team that values your contributions and prioritises both employee satisfaction and guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Captain (Assistant General Manager) - Moxy London Heathrow Airport in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like hotelco51. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to hotelco51
Don't be shy about reaching out to hotelco51 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Captain (Assistant General Manager) - Moxy London Heathrow Airport in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about hotelco51 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at hotelco51
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
