Room Attendant

Room Attendant

Glasgow Full-Time 20000 - 28000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join us as a Room Attendant, cleaning and preparing rooms to ensure guest satisfaction.
  • Company: HotelCare is the UK's leading hotel support service provider with over 30 years of experience.
  • Benefits: Enjoy perks like free lunch, double pay on bank holidays, and up to 28 days paid holiday.
  • Why this job: Be part of a dynamic team, thrive in a fast-paced environment, and make a real impact.
  • Qualifications: Experience in hospitality is preferred; flexibility and a positive attitude are essential.
  • Other info: Opportunities for career progression and full training provided.

The predicted salary is between 20000 - 28000 £ per year.

Responsible To: Line Manager
Direct Reports:
0
Key Relationships:
Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK\’s foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

  • Up to 28 days paid holidays.
  • A permanent job with flexible working hours to suit your lifestyle.
  • Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
  • Free Lunch on duty (site dependant).
  • Full on-site training.
  • Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
  • Career progression with the opportunity to undertake a HotelCare Apprenticeship.
  • Automatic Enrolment into a workplace pension, after 3 months’ service.
  • Recognition, incentives and awards.
  • Job Overview:
    HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you\’ll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.

    Job Description
    Key Responsibilities

  • Clean and tidy guest rooms to established standards.
  • Change bed linens, replace towels, empty trash bins and restock amenities.
  • Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
  • Sanitize surfaces thoroughly for hygiene maintenance.
  • Maintain stock levels of cleaning supplies and toiletries.
  • Promptly report any maintenance issues or damages.
  • Follow supervisor instructions and adhere to safety protocols.
  • Ensure the security of guest rooms and the privacy of the guests.
  • Provide professional and respectful service to guests and respond to their requests promptly.
  • Person specification
    Experience

  • Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
  • Skills and knowledge

  • Physical ability to lift, bend, and stand for extended periods.
  • The ability to work individually and as part of a team.
  • Strong time management skills.
  • Attention to detail.
  • Flexibility and willingness to learn.
  • A ‘Can Do’ attitude.
  • Adaptability to organisational needs.
  • Ability to prioritise and multi-task.
  • Capability to provide excellent customer service.
  • Self-motivation and accountability.
  • Ability to work confidentially and with integrity.
  • Ability to work under pressure and to follow instructions.
  • Awareness of safety regulations and compliance.
  • Flexibility

  • You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
  • Room Attendant employer: Hotelcare

    HotelCare is an exceptional employer, offering a vibrant work culture where Room Attendants play a crucial role in delivering outstanding guest experiences across the UK. With comprehensive benefits including daily complimentary lunches, double pay on selected bank holidays, and ample career progression opportunities, employees are supported in their professional growth while enjoying a flexible work environment that values teamwork and recognition.
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    Contact Detail:

    Hotelcare Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Room Attendant

    ✨Tip Number 1

    Familiarise yourself with the specific cleaning standards and procedures used in the hospitality industry. Understanding these will help you demonstrate your knowledge during any interviews or discussions with us.

    ✨Tip Number 2

    Showcase your customer service skills by preparing examples of how you've positively interacted with guests or team members in previous roles. This will highlight your ability to create a welcoming atmosphere, which is crucial for a Room Attendant.

    ✨Tip Number 3

    Be ready to discuss your flexibility and adaptability. Since the role requires working various shifts, emphasising your willingness to accommodate different schedules can set you apart from other candidates.

    ✨Tip Number 4

    Prepare to talk about your attention to detail. Think of specific instances where your keen eye for cleanliness made a difference, as this is a key quality we look for in our Room Attendants.

    We think you need these skills to ace Room Attendant

    Attention to Detail
    Customer Service Skills
    Time Management
    Teamwork
    Flexibility
    Physical Stamina
    Adaptability
    Self-Motivation
    Integrity
    Ability to Work Under Pressure
    Knowledge of Health and Safety Procedures
    Communication Skills
    Problem-Solving Skills

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise skills like attention to detail, customer service, and the ability to work under pressure.

    Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Room Attendant position. Mention your flexibility, willingness to learn, and how you can contribute to maintaining high cleanliness standards.

    Highlight Relevant Skills: In your application, specifically mention skills such as physical stamina, teamwork, and adaptability. These are crucial for the role and will make your application stand out.

    Follow Application Instructions: Ensure you apply through the 'Apply now' button on our website. Double-check that all required documents are included and that your application is free of errors before submission.

    How to prepare for a job interview at Hotelcare

    ✨Show Your Attention to Detail

    As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small details and maintain high cleanliness standards. You might want to share specific examples from previous roles where your attention to detail made a difference.

    ✨Demonstrate Your Customer Service Skills

    Being friendly and approachable is key in this role. Prepare to discuss how you've provided excellent customer service in the past. Think of instances where you went above and beyond to help guests or colleagues.

    ✨Emphasise Your Flexibility

    The job requires flexibility in working hours and tasks. Be ready to talk about your willingness to adapt to different shifts and responsibilities. Mention any previous experiences where you successfully managed changing demands.

    ✨Discuss Health and Safety Awareness

    Understanding health and safety procedures is vital in housekeeping roles. Familiarise yourself with common safety regulations related to cleaning chemicals and equipment. Be prepared to discuss how you ensure safety in your work environment.

    Room Attendant
    Hotelcare
    Location: Glasgow
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