Room Attendant

Room Attendant

Paisley Full-Time 20000 - 28000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our team as a Room Attendant, ensuring guest rooms are spotless and welcoming.
  • Company: HotelCare is the UK's leading hotel support services provider with over 30 years of experience.
  • Benefits: Enjoy flexible hours, up to 28 days paid holiday, and career progression opportunities.
  • Why this job: Be part of a dynamic team that values excellence and sustainability in hospitality.
  • Qualifications: Experience in housekeeping preferred; must be physically able and adaptable.
  • Other info: Full training provided, with potential for an apprenticeship after joining.

The predicted salary is between 20000 - 28000 £ per year.

Responsible To: Line Manager
Direct Reports:
0
Key Relationships:
Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK\’s foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

  • Up to 28 days paid holidays.
  • A permanent job with flexible working hours to suit your lifestyle.
  • Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
  • Free Lunch on duty (site dependant).
  • Full on-site training.
  • Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
  • Career progression with the opportunity to undertake a HotelCare Apprenticeship.
  • Automatic Enrolment into a workplace pension, after 3 months’ service.
  • Recognition, incentives and awards.
  • Job Overview:
    HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you\’ll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.

    Job Description
    Key Responsibilities

  • Clean and tidy guest rooms to established standards.
  • Change bed linens, replace towels, empty trash bins and restock amenities.
  • Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
  • Sanitize surfaces thoroughly for hygiene maintenance.
  • Maintain stock levels of cleaning supplies and toiletries.
  • Promptly report any maintenance issues or damages.
  • Follow supervisor instructions and adhere to safety protocols.
  • Ensure the security of guest rooms and the privacy of the guests.
  • Provide professional and respectful service to guests and respond to their requests promptly.
  • Person specification
    Experience

  • Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
  • Skills and knowledge

  • Physical ability to lift, bend, and stand for extended periods.
  • The ability to work individually and as part of a team.
  • Strong time management skills.
  • Attention to detail.
  • Flexibility and willingness to learn.
  • A ‘Can Do’ attitude.
  • Adaptability to organisational needs.
  • Ability to prioritise and multi-task.
  • Capability to provide excellent customer service.
  • Self-motivation and accountability.
  • Ability to work confidentially and with integrity.
  • Ability to work under pressure and to follow instructions.
  • Awareness of safety regulations and compliance.
  • Flexibility

  • You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
  • Room Attendant employer: Hotelcare

    HotelCare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, we ensure our Room Attendants thrive in a rewarding environment. Join us in making a positive impact on guest experiences while enjoying up to 28 days of paid holiday and recognition for your hard work.
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    Contact Detail:

    Hotelcare Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Room Attendant

    ✨Tip Number 1

    Familiarise yourself with the specific cleaning standards and protocols used in the hospitality industry. Understanding what is expected in terms of cleanliness and guest satisfaction will help you stand out during interviews.

    ✨Tip Number 2

    Highlight any previous experience in housekeeping or similar roles when networking. Connect with current or former employees of HotelCare on platforms like LinkedIn to gain insights and potentially get a referral.

    ✨Tip Number 3

    Demonstrate your flexibility and willingness to learn by being open to various shifts, including weekends. This shows potential employers that you are committed and adaptable to their needs.

    ✨Tip Number 4

    Prepare to discuss how you handle pressure and prioritise tasks during the interview. Providing examples of past experiences where you successfully managed multiple responsibilities can make a strong impression.

    We think you need these skills to ace Room Attendant

    Attention to Detail
    Time Management
    Physical Stamina
    Customer Service Skills
    Teamwork
    Adaptability
    Self-Motivation
    Integrity
    Ability to Follow Instructions
    Knowledge of Safety Regulations
    Flexibility in Working Hours
    Problem-Solving Skills
    Communication Skills

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise skills like attention to detail, customer service, and the ability to work under pressure.

    Craft a Strong Cover Letter: Write a cover letter that showcases your passion for maintaining cleanliness and guest satisfaction. Mention any previous experience in the hospitality industry and how it aligns with HotelCare's values.

    Highlight Relevant Skills: In your application, focus on skills such as physical stamina, teamwork, and adaptability. These are crucial for a Room Attendant role and will demonstrate your suitability for the position.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for this role.

    How to prepare for a job interview at Hotelcare

    ✨Show Your Attention to Detail

    As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small things that others might overlook, such as cleanliness and organisation in previous roles.

    ✨Demonstrate Your Customer Service Skills

    Since you'll be interacting with guests, it's important to showcase your customer service experience. Share examples of how you've handled guest requests or resolved issues in a friendly and professional manner.

    ✨Emphasise Your Teamwork Abilities

    Working as part of a team is essential in this role. Be prepared to discuss how you collaborate with others, support your colleagues, and contribute to a positive work environment.

    ✨Prepare for Practical Questions

    Expect questions about how you would handle specific cleaning tasks or scenarios. Brush up on your knowledge of cleaning protocols and safety regulations to demonstrate your readiness for the job.

    Room Attendant
    Hotelcare
    Location: Paisley
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