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- Tasks: Join our team to clean and maintain guest rooms, ensuring top-notch hygiene and comfort.
- Company: HotelCare is a leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and career progression opportunities.
- Why this job: Be part of a dynamic team that values excellence and guest satisfaction in a fast-paced environment.
- Qualifications: Experience in hospitality preferred; must be adaptable, self-motivated, and customer-focused.
- Other info: Full training provided, with potential for an apprenticeship and workplace pension after three months.
The predicted salary is between 20000 - 28000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview:
HotelCare, the UK\’s foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview:
HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you\’ll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description
Key Responsibilities
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification
Experience
- Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Flexibility and willingness to learn.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility
- You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
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Created on 29/06/2025 by TN United Kingdom
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Room Attendant employer: Hotelcare
Contact Detail:
Hotelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in the hospitality industry. Understanding these will help you demonstrate your knowledge during any interviews or discussions with us.
✨Tip Number 2
Highlight any previous experience in housekeeping or similar roles when networking. Connect with current or former employees of HotelCare on platforms like LinkedIn to gain insights and potentially get a referral.
✨Tip Number 3
Prepare to discuss how you handle pressure and multitasking, as these are crucial skills for a Room Attendant. Think of specific examples from past experiences that showcase your ability to maintain high standards under busy conditions.
✨Tip Number 4
Show your enthusiasm for sustainability and quality service, as HotelCare values these principles. Be ready to share your thoughts on how you can contribute to their mission of reducing the carbon footprint while maintaining excellent service.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Room Attendant position. Tailor your application to highlight relevant experience in housekeeping or similar roles.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in the hospitality industry. Emphasise any specific duties related to cleaning, customer service, and teamwork that align with the job requirements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work under pressure, your attention to detail, and your commitment to maintaining high cleanliness standards.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Hotelcare
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small things that others might overlook, such as ensuring every corner of a room is clean and tidy.
✨Demonstrate Your Customer Service Skills
Since you'll be interacting with guests, it's important to showcase your customer service skills. Share examples of how you've handled guest requests or resolved issues in previous roles to illustrate your commitment to guest satisfaction.
✨Discuss Your Flexibility and Adaptability
The role may require you to work varying hours and adapt to different situations. Be prepared to discuss your flexibility and willingness to learn new tasks, as well as any experiences where you've successfully adapted to changing circumstances.
✨Prepare for Practical Questions
Expect practical questions related to cleaning techniques and safety protocols. Brush up on your knowledge of hygiene standards and be ready to explain how you would handle specific cleaning scenarios or maintenance issues.
