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- Tasks: Join us as a Room Attendant, ensuring guest rooms are spotless and welcoming.
- Company: HotelCare is the UK's leading hotel support service provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and career progression opportunities.
- Why this job: Be part of a dynamic team that values cleanliness and guest satisfaction in a fast-paced environment.
- Qualifications: Experience in hospitality is preferred; must be adaptable, self-motivated, and customer-focused.
- Other info: Full training provided, with potential for an apprenticeship and workplace pension after three months.
The predicted salary is between 20000 - 28000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you’ll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification Experience Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Flexibility and willingness to learn.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Room Attendant employer: Hotelcare
Contact Detail:
Hotelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in the hospitality industry. Understanding these will help you demonstrate your knowledge during any interviews or discussions with us.
✨Tip Number 2
Showcase your ability to work under pressure by sharing examples from previous roles where you successfully managed multiple tasks. This is crucial for a Room Attendant role, as you'll often need to juggle various responsibilities.
✨Tip Number 3
Highlight your customer service skills, as interacting with guests is a key part of the job. Be prepared to discuss how you've handled guest requests or complaints in the past to show your commitment to excellent service.
✨Tip Number 4
Demonstrate your flexibility and willingness to learn by being open about your availability and eagerness to take on new challenges. This attitude is highly valued in our fast-paced environment at HotelCare.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Room Attendant position. Tailor your application to highlight relevant experience in housekeeping or similar roles.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in the hospitality industry. Emphasise any specific skills related to cleaning, customer service, and teamwork that align with the job requirements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills and experiences make you a great fit for the Room Attendant position and your commitment to maintaining high cleanliness standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Room Attendant.
How to prepare for a job interview at Hotelcare
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small details and maintain high cleanliness standards. Share examples from previous roles where your meticulousness made a difference.
✨Demonstrate Your Customer Service Skills
Since you'll be interacting with guests, it's important to showcase your customer service skills. Prepare to discuss how you've handled guest requests or complaints in the past, emphasising your professionalism and respect.
✨Be Ready to Discuss Flexibility
The role requires flexibility in working hours. Be prepared to talk about your availability and willingness to adapt to changing schedules. Mention any previous experiences where you successfully managed varying work hours.
✨Highlight Your Teamwork Experience
Working as part of a team is essential in this role. Share examples of how you've collaborated with others in past jobs, focusing on your ability to communicate effectively and support your colleagues.
