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- Tasks: Join our team as a Room Attendant, ensuring guest rooms are spotless and welcoming.
- Company: HotelCare is the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and career progression opportunities.
- Why this job: Be part of a dynamic team that values cleanliness and guest satisfaction in a fast-paced environment.
- Qualifications: Experience in hospitality is preferred; must be adaptable, self-motivated, and customer-focused.
- Other info: Full training provided, with potential for an apprenticeship and access to financial benefits after probation.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you will thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification:
Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Flexibility and willingness to learn.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Aware of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant employer: Hotelcare
Contact Detail:
Hotelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in the hospitality industry. Understanding these will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight any previous experience in housekeeping or similar roles when networking. Connect with current or former employees of HotelCare on platforms like LinkedIn to gain insights and possibly a referral.
✨Tip Number 3
Prepare to discuss how you handle pressure and multitasking, as these are crucial skills for a Room Attendant. Think of specific examples from past experiences that showcase your ability to maintain high standards under busy conditions.
✨Tip Number 4
Show your enthusiasm for sustainability and quality service, as HotelCare values these principles. Be ready to share your thoughts on how you can contribute to their mission of reducing carbon footprints while maintaining cleanliness.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise skills like attention to detail, customer service, and the ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for maintaining cleanliness and guest satisfaction. Mention any previous experience in the hospitality industry and how it aligns with HotelCare's values.
Highlight Relevant Skills: In your application, focus on skills such as physical stamina, teamwork, and adaptability. These are crucial for a Room Attendant role and will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Hotelcare
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small details and maintain high cleanliness standards. Share specific examples from previous roles where your meticulousness made a difference.
✨Demonstrate Your Customer Service Skills
Since you'll be interacting with guests, it's important to showcase your customer service skills. Prepare to discuss how you've handled guest requests or complaints in the past, emphasising your professionalism and respect.
✨Be Ready for Physical Demands
The role requires physical stamina, so be prepared to discuss your ability to handle the demands of the job. Mention any relevant experience that demonstrates your capability to lift, bend, and stand for long periods without issue.
✨Express Your Willingness to Learn
HotelCare values flexibility and a willingness to learn. Make sure to convey your eagerness to adapt to new tasks and procedures. Discuss any past experiences where you successfully learned new skills or adapted to changes in the workplace.
