At a Glance
- Tasks: Keep hotel rooms spotless and welcoming for guests every day.
- Company: Join HotelCare, the UK's leading hotel support service with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days holiday, and career progression opportunities.
- Other info: Full training provided, with potential for an apprenticeship and access to financial benefits after probation.
- Why this job: Be part of a dynamic team that values cleanliness and guest satisfaction in a fast-paced environment.
- Qualifications: Previous experience in hospitality is preferred, but a positive attitude and willingness to learn are key.
The predicted salary is between 20000 - 28000 £ per year.
Social network you want to login/join with:
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview:
HotelCare, the UK\'s foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview:
HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you\'ll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description
Key Responsibilities
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification
Experience
- Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Flexibility and willingness to learn.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility
- You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant in Hove employer: Hotelcare
HotelCare is an exceptional employer, offering a supportive work environment where Room Attendants can thrive. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, employees are encouraged to grow and develop their skills. The company also prioritises employee well-being with a generous benefits package, including up to 28 days of paid holiday and access to financial support, making it a rewarding place to work in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in Hove
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in the hospitality industry. Understanding what is expected in terms of cleanliness and hygiene can give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience in housekeeping or similar roles when networking. Connect with current or former employees of HotelCare on platforms like LinkedIn to gain insights and potentially get a referral.
✨Tip Number 3
Demonstrate your customer service skills during any interactions with the company. Being friendly, approachable, and professional can leave a lasting impression on hiring managers.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to adapt to different working hours. Emphasising your ability to work weekends or varied shifts can make you a more attractive candidate for the role.
We think you need these skills to ace Room Attendant in Hove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise skills like attention to detail, customer service, and the ability to work under pressure.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for maintaining cleanliness and guest satisfaction. Mention any previous experience in the hospitality industry and how it aligns with the role of a Room Attendant.
Highlight Relevant Skills:In your application, focus on skills such as physical stamina, teamwork, and adaptability. These are crucial for a Room Attendant position and will demonstrate your suitability for the job.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Hotelcare
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small details and maintain high cleanliness standards. Share examples from previous roles where your meticulousness made a difference.
✨Demonstrate Your Customer Service Skills
Since you'll be interacting with guests, it's important to showcase your customer service skills. Prepare to discuss how you've handled guest requests or complaints in the past, emphasising your professionalism and respect.
✨Be Ready to Discuss Flexibility
The role requires flexibility in working hours. Be prepared to talk about your availability and willingness to adapt to changing schedules. This shows that you're committed to meeting the needs of the company and its clients.
✨Highlight Your Teamwork Abilities
Working as part of a team is essential in this role. Share experiences where you collaborated effectively with others, demonstrating your ability to contribute positively to a team environment while also being self-motivated.
