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- Tasks: Keep public areas spotless and welcoming for guests in a fast-paced hotel environment.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and career progression opportunities.
- Why this job: Be part of a dynamic team making a real impact on guest experiences while promoting sustainability.
- Qualifications: Experience in hospitality cleaning preferred; must be physically able and a team player.
- Other info: Full training provided, with potential for an apprenticeship after probation.
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Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview:
HotelCare, the UK\’s foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview:
Our Public Area Cleaners play a vital role in ensuring that guests experience impeccably clean public spaces, contributing to their overall enjoyment of their stay. As Public Area Cleaners, you\’ll be integral parts of a dynamic team operating in a fast-paced environment.
Job Description
Key Responsibilities
- Cleaning designated public areas such as corridors, lifts, lobbies, offices, reception areas, stairs, ironing rooms, changing rooms, and meeting rooms.
- Performing cleaning tasks efficiently and to a high standard within a fast-paced environment.
- Consistently following company health and safety protocols and procedures, including adherence to COSHH guidelines.
- Reporting any maintenance problems, safety hazards, accidents, or injuries to the management team promptly.
- Maintaining cleaning equipment and supplies, ensuring they are used appropriately and safely.
- Collaborating with team members to achieve cleanliness goals and maintain a positive working environment.
- Following instructions from supervisors and managers regarding cleaning schedules and specific tasks.
- Providing exceptional customer service by ensuring public areas are clean and presentable for guests and visitors.
Person specification
Experience
- Preferred Experience: Experience in a similar role within the hospitality industry, particularly in cleaning or public area cleaner positions.
Skills and knowledge
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Flexibility and willingness to learn.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility
- You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
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Public Area Cleaner employer: Hotelcare
Contact Detail:
Hotelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Area Cleaner
✨Tip Number 1
Familiarise yourself with HotelCare's values and commitment to sustainability. When you engage with us, whether in an interview or networking, mentioning our focus on reducing the carbon footprint can show that you align with our mission.
✨Tip Number 2
Highlight any previous experience in hospitality or cleaning roles during conversations. Sharing specific examples of how you've maintained cleanliness in public spaces can demonstrate your capability and understanding of the job requirements.
✨Tip Number 3
Be prepared to discuss your ability to work under pressure and manage multiple tasks. We value team players who can adapt quickly, so think of scenarios where you've successfully juggled responsibilities in a fast-paced environment.
✨Tip Number 4
Show enthusiasm for customer service. As a Public Area Cleaner, your role directly impacts guest satisfaction, so be ready to express your commitment to providing exceptional service and maintaining a welcoming atmosphere.
We think you need these skills to ace Public Area Cleaner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cleaning or hospitality. Emphasise any previous roles where you maintained cleanliness in public areas, as this will show you understand the responsibilities of a Public Area Cleaner.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your ability to work in a fast-paced environment and your commitment to providing excellent customer service, which is crucial for this position.
Highlight Relevant Skills: In your application, focus on skills such as teamwork, adaptability, and attention to detail. These are essential for a Public Area Cleaner, so make sure to provide examples of how you've demonstrated these skills in past roles.
Follow Application Instructions: Carefully read the job posting for any specific application instructions. Ensure you submit all required documents and adhere to any guidelines provided by HotelCare to avoid your application being overlooked.
How to prepare for a job interview at Hotelcare
✨Show Your Cleaning Experience
Be ready to discuss any previous experience you have in cleaning roles, especially in hospitality. Highlight specific tasks you've performed and how they relate to the responsibilities of a Public Area Cleaner.
✨Demonstrate Teamwork Skills
Since this role involves working closely with others, be prepared to share examples of how you've successfully collaborated with team members in the past. Emphasise your ability to maintain a positive working environment.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to cleaning. Be ready to discuss how you would adhere to COSHH guidelines and report any hazards, showing that you prioritise safety in your work.
✨Exhibit Customer Service Mindset
As a Public Area Cleaner, providing excellent customer service is key. Think of examples where you've gone above and beyond for guests or customers, and be prepared to share these during your interview.
