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- Tasks: Ensure exceptional guest experiences by managing service requests and coordinating room readiness.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy up to 28 days paid holiday, flexible hours, free lunch, and career progression opportunities.
- Why this job: Be a key player in delivering seamless hospitality and making guests feel at home.
- Qualifications: Strong communication skills and a passion for guest services; hospitality experience preferred.
- Other info: Dynamic role with opportunities for training and recognition in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: The Guest Services Coordinator is responsible for ensuring exceptional guest experiences by managing service requests, coordinating timely room readiness, maintaining corridor cleanliness, and operating/overseeing the deployment of robotic vacuums. This role acts as a key liaison between guests and operational teams to deliver seamless hospitality services.
Job Description Key Responsibilities:
- Receive and process guest requests promptly and accurately.
- Coordinate room deliveries (amenities, luggage, special items) ensuring timely service.
- Monitor housekeeping schedules to ensure rooms are ready on time for arrivals and after service requests.
- Communicate with housekeeping and maintenance teams to resolve delays or issues.
- Conduct regular checks of corridors and public areas for cleanliness and safety.
- Operate and monitor corridor robots throughout shift.
- Troubleshoot minor technical issues and escalate complex problems to the tech support team.
- Provide courteous and professional assistance to guests at all times.
- Handle complaints or concerns promptly, escalating when necessary.
Skills and Qualifications:
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Basic technical knowledge for operating automated service systems.
- Attention to detail and commitment to cleanliness standards.
- Previous experience in hospitality or guest services preferred.
Performance Indicators:
- Guest satisfaction scores.
- Timeliness of room readiness and request fulfilment.
- Corridor cleanliness audit results.
- Efficiency and uptime of robotic services.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Housekeeping Service Co-ordinator in London employer: Hotelcare
Contact Detail:
Hotelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Service Co-ordinator in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Housekeeping Service Coordinator role or can put in a good word for you.
✨Tip Number 2
Get social! Follow HotelCare and similar companies on LinkedIn and other platforms. Engage with their posts and share your thoughts on hospitality trends. This can help you get noticed by hiring managers.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest services and housekeeping coordination. Think about how you can showcase your multitasking skills and attention to detail – these are key in this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team at HotelCare.
We think you need these skills to ace Housekeeping Service Co-ordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housekeeping Service Coordinator role. Highlight your relevant experience in hospitality and any skills that match the job description, like communication and multitasking.
Showcase Your Skills: Don’t just list your previous jobs; explain how your skills can benefit us at HotelCare. Mention any experience with guest services or technical knowledge of automated systems, as these are key for this position.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! Show us your passion for providing exceptional guest experiences and how you handle challenges with a positive attitude.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hotelcare
✨Know the Company Inside Out
Before your interview, take some time to research HotelCare. Understand their values, services, and commitment to sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Housekeeping Service Coordinator, strong communication is key. Prepare examples from your past experiences where you successfully managed guest requests or resolved issues. This will demonstrate your ability to handle the role's responsibilities.
✨Demonstrate Your Multitasking Ability
The job requires juggling multiple tasks at once. Think of specific instances where you’ve had to prioritise tasks in a fast-paced environment. Share these stories during your interview to highlight your organisational skills.
✨Be Ready for Technical Questions
Since the role involves operating robotic vacuums and troubleshooting minor technical issues, brush up on basic tech knowledge. Be prepared to discuss any relevant experience you have with automated systems or similar technologies.
