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- Tasks: Manage linen stock, coordinate deliveries, and assist guests with their requests.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and career progression opportunities.
- Why this job: Be part of a dynamic team that values excellence and sustainability in hospitality.
- Qualifications: No prior experience required; just bring your motivation and willingness to learn!
- Other info: Full on-site training provided, plus access to exclusive financial benefits after probation.
The predicted salary is between 20000 - 28000 £ per year.
Social network you want to login/join with:
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview:
HotelCare, the UK\’s foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview:
As a Linen Porter, you\’ll be an essential member of our team, working together in a dynamic environment to handle linen management efficiently. Your role involves coordinating linen stock throughout the hotel, responding promptly to guest requests, and upholding the standards of excellence that enhance our guests\’ satisfaction and enjoyment.
Job Description
Key Responsibilities
- Manage linen stock levels, coordinate deliveries, fulfill orders, and distribute linens.
- Adhere to health and safety policies, promptly report any issues, and maintain linen-related equipment.
- Ensure proper storage and manage linen inventory.
- Provide guest assistance respectfully, addressing concerns promptly.
- Collaborating with team members to achieve cleanliness goals and maintain a positive working environment.
- Following instructions from supervisors and managers regarding cleaning schedules and specific tasks.
Person specification
Experience
- Prior experience in a similar role, preferably within a hotel, resort, or hospitality environment, is valued, though not mandatory.
- Familiarity with linen management procedures, such as sorting, folding, and distribution, is advantageous.
Skills and knowledge
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Flexibility and willingness to learn.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility
- You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
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Linen Porter employer: Hotelcare
Contact Detail:
Hotelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Familiarise yourself with the hotel industry, especially linen management procedures. Understanding how linen stock is managed and the importance of maintaining high standards will show your commitment to the role.
✨Tip Number 2
Highlight your ability to work under pressure and adapt to changing situations. In a dynamic environment like a hotel, being flexible and responsive to guest needs is crucial.
✨Tip Number 3
Demonstrate your customer service skills during any interactions. Being able to address guest concerns respectfully and efficiently can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of HotelCare if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in hospitality or linen management. Emphasise skills like teamwork, customer service, and adaptability, which are crucial for the Linen Porter role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at HotelCare and how your skills align with their values and needs.
Highlight Relevant Skills: In your application, focus on skills such as physical stamina, attention to detail, and the ability to follow instructions. These are essential for managing linen stock and ensuring guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hotelcare
✨Know Your Linen Management Basics
Familiarise yourself with the key aspects of linen management, such as sorting, folding, and distribution. Being able to discuss these processes confidently will show your understanding of the role.
✨Demonstrate Teamwork Skills
Since the role involves collaborating with team members, be prepared to share examples of how you've successfully worked in a team before. Highlight your ability to communicate and support others.
✨Showcase Your Customer Service Abilities
As a Linen Porter, you'll interact with guests. Be ready to discuss how you handle guest requests and concerns, demonstrating your commitment to excellent customer service.
✨Emphasise Flexibility and Adaptability
The job may require you to work different hours or take on additional tasks. Share experiences that showcase your flexibility and willingness to adapt to changing situations.
