Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure exceptional guest experiences and manage service requests in a dynamic hotel environment.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy up to 28 days paid holiday, flexible hours, and free lunch on duty.
- Other info: Opportunity for career progression and training through a HotelCare Apprenticeship.
- Why this job: Be a key player in delivering seamless hospitality and making guests feel at home.
- Qualifications: Strong communication skills and a passion for guest services; hospitality experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Company Overview
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe Ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
Benefits
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free lunch on duty (site dependent).
- Full on-site training.
- Salary finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview
The Guest Services Coordinator is responsible for ensuring exceptional guest experiences by managing service requests, coordinating timely room readiness, maintaining corridor cleanliness, and operating and overseeing the deployment of robotic vacuums. This role acts as a key liaison between guests and operational teams to deliver seamless hospitality services.
Key Responsibilities
- Receive and process guest requests promptly and accurately.
- Coordinate room deliveries (amenities, luggage, special items) ensuring timely service.
- Monitor housekeeping schedules to ensure rooms are ready on time for arrivals and after service requests.
- Communicate with housekeeping and maintenance teams to resolve delays or issues.
- Conduct regular checks of corridors and public areas for cleanliness and safety.
- Operate and monitor corridor robots throughout shift.
- Troubleshoot minor technical issues and escalate complex problems to the tech support team.
- Provide courteous and professional assistance to guests at all times.
- Handle complaints or concerns promptly, escalating when necessary.
Skills and Qualifications
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a fast‑paced environment.
- Basic technical knowledge for operating automated service systems.
- Attention to detail and commitment to cleanliness standards.
- Previous experience in hospitality or guest services preferred.
Performance Indicators
- Guest satisfaction scores.
- Timeliness of room readiness and request fulfilment.
- Corridor cleanliness audit results.
- Efficiency and uptime of robotic services.
Flexibility
You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Housekeeping Service Co-ordinator employer: Hotelcare
Contact Detail:
Hotelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Service Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Housekeeping Service Coordinator role.
✨Tip Number 2
Prepare for the interview by researching HotelCare and their values. Show us you understand their commitment to sustainability and quality service. Tailor your answers to reflect how you can contribute to their mission!
✨Tip Number 3
Practice common interview questions related to guest services and housekeeping. Think about scenarios where you've excelled in multitasking or resolving guest complaints. We want to hear your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the HotelCare team and ready to make a difference.
We think you need these skills to ace Housekeeping Service Co-ordinator
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for guest services shine through! We want to see that you genuinely care about creating exceptional experiences for guests. Share any relevant experiences that highlight your commitment to hospitality.
Tailor Your Application: Make sure to customise your application to fit the Housekeeping Service Coordinator role. Highlight your skills in communication, multitasking, and attention to detail. We love seeing how your unique background aligns with what we do at HotelCare!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Hotelcare
✨Know the Company Inside Out
Before your interview, take some time to research HotelCare. Understand their values, services, and commitment to sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Housekeeping Service Coordinator, strong communication is key. Prepare examples from your past experiences where you successfully managed guest requests or resolved issues. This will demonstrate your ability to liaise effectively between guests and operational teams.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment like hospitality, multitasking is crucial. Think of specific instances where you juggled multiple responsibilities successfully. Be ready to discuss how you prioritised tasks and maintained high standards of service under pressure.
✨Familiarise Yourself with Technology
Since the role involves operating robotic vacuums and other automated systems, brush up on any basic technical knowledge you might need. If you have experience with similar technology, be sure to mention it during the interview to highlight your readiness for the role.