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- Tasks: Lead a dynamic housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days holiday, and career progression opportunities.
- Why this job: Be part of a vibrant team making a real impact in hospitality while learning and growing.
- Qualifications: Previous supervisory experience in hospitality and strong teamwork skills are essential.
- Other info: Full on-site training provided; must be adaptable and ready to tackle challenges.
The predicted salary is between 24000 - 36000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview:
HotelCare, the UK\’s foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including
Job Overview:
As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.
Job Description
Key Responsibilities
Person specification
Experience
Skills and knowledge
Flexibility
Floor Supervisor employer: Hotelcare
Contact Detail:
Hotelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Familiarise yourself with HotelCare's values and mission. Understanding their commitment to sustainability and quality service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your previous supervisory experience in hospitality, especially in housekeeping. Be ready to discuss specific examples of how you've successfully managed teams and maintained high standards in fast-paced environments.
✨Tip Number 3
Prepare to demonstrate your knowledge of health and safety regulations relevant to the hospitality industry. Being able to articulate how you ensure compliance can set you apart from other candidates.
✨Tip Number 4
Showcase your adaptability and willingness to learn. Discuss any experiences where you've had to adjust to changing circumstances or take on additional responsibilities, as this is crucial for the dynamic environment at HotelCare.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in hospitality, particularly in housekeeping. Use specific examples to demonstrate your skills in team coordination and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Floor Supervisor. Mention your understanding of HotelCare's commitment to quality service and sustainability, and explain how your experience aligns with their values.
Highlight Key Skills: In your application, emphasise your ability to work under pressure, adapt to changing needs, and maintain high standards. These are crucial for the fast-paced environment described in the job overview.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a supervisory role.
How to prepare for a job interview at Hotelcare
✨Showcase Your Supervisory Experience
Be prepared to discuss your previous supervisory roles in hospitality. Highlight specific examples where you successfully managed a team, resolved conflicts, or improved processes within a housekeeping environment.
✨Demonstrate Knowledge of Housekeeping Operations
Familiarise yourself with the key responsibilities of a Floor Supervisor. Be ready to talk about best practices in housekeeping, including quality checks and staff training, as well as how you would maintain high standards of cleanliness.
✨Emphasise Flexibility and Adaptability
Since the role requires flexibility in working hours and tasks, share examples of how you've adapted to changing situations in past jobs. This will show your potential employer that you're ready to meet the dynamic needs of their business.
✨Prepare for Customer Service Scenarios
As customer satisfaction is crucial, think of instances where you provided excellent service or handled difficult guests. Be ready to explain how you prioritised guest needs while managing your team's workload.
