Floor Supervisor

Floor Supervisor

London Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic housekeeping team to ensure top-notch cleanliness and guest satisfaction.
  • Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
  • Benefits: Enjoy up to 28 days paid holiday, flexible hours, and career progression opportunities.
  • Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
  • Qualifications: Previous supervisory experience in hospitality and strong team coordination skills required.
  • Other info: Full training provided, with recognition and rewards for your hard work.

The predicted salary is between 24000 - 36000 £ per year.

Responsible To: Line Manager
Direct Reports:
0
Key Relationships:
Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK\’s foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

  • Up to 28 days paid holidays.
  • A permanent job with flexible working hours.
  • Free Lunch on duty (site dependant).
  • Full on-site training.
  • Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
  • Career progression with the opportunity to undertake a HotelCare Apprenticeship.
  • Automatic Enrolment into a workplace pension, after 3 months’ service.
  • Recognition, incentives and awards.
  • Job Overview:
    As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

    Job Description
    Key Responsibilities

  • Working in fast paced high energy environment and checking the quality of rooms.
  • Organising staff rotas.
  • Working closely with the supervisory team to support the Head Housekeeper.
  • Supporting the Housekeeping team with ongoing training and development.
  • Maintaining the standards set by HotelCare and our client at all times.
  • Meeting daily targets.
  • Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.
  • Person specification
    Experience

  • Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
  • Strong knowledge of housekeeping operations and team coordination skills.
  • Skills and knowledge

  • Physical ability to lift, bend, and stand for extended periods.
  • The ability to work individually and as part of a team.
  • Strong time management skills.
  • Attention to detail.
  • Flexibility and willingness to learn.
  • A ‘Can Do’ attitude.
  • Adaptability to organisational needs.
  • Ability to prioritise and multi-task.
  • Capability to provide excellent customer service.
  • Self-motivation and accountability.
  • Ability to work confidentially and with integrity.
  • Ability to work under pressure and to follow instructions.
  • Awareness of safety regulations and compliance.
  • Flexibility

  • You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
  • Floor Supervisor employer: Hotelcare

    HotelCare is an exceptional employer, offering a dynamic work environment where you can thrive as a Floor Supervisor. With a commitment to employee growth through comprehensive training and apprenticeship opportunities, alongside a generous benefits package including flexible working hours and up to 28 days of paid holiday, we prioritise your well-being and career progression. Join us in our mission to deliver outstanding service while contributing to sustainable practices in the hospitality industry.
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    Contact Detail:

    Hotelcare Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Floor Supervisor

    ✨Tip Number 1

    Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at HotelCare. A friendly chat can sometimes lead to opportunities that aren’t even advertised!

    ✨Tip Number 2

    Prepare for the interview by practising common questions related to housekeeping and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.

    ✨Tip Number 3

    Showcase your passion for cleanliness and guest satisfaction during interviews. Share specific examples from your past experiences that highlight your supervisory skills and ability to maintain high standards.

    ✨Tip Number 4

    Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at HotelCare.

    We think you need these skills to ace Floor Supervisor

    Supervisory Skills
    Housekeeping Operations Knowledge
    Team Coordination Skills
    Customer Service Skills
    Flexibility
    Adaptability
    Time Management
    Multi-tasking
    Self-motivation
    Accountability
    Integrity
    Pressure Management
    Health and Safety Awareness

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV reflects the skills and experience that match the Floor Supervisor role. Highlight any supervisory experience in hospitality and your knowledge of housekeeping operations to catch our eye!

    Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about working with us at HotelCare and how your background makes you the perfect fit for the team. Keep it engaging and personal!

    Showcase Your Team Spirit: As a Floor Supervisor, teamwork is key! In your application, mention specific examples of how you've successfully worked with a team in the past. We love to see collaboration in action!

    Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, we can’t wait to hear from you!

    How to prepare for a job interview at Hotelcare

    ✨Know Your Stuff

    Familiarise yourself with HotelCare's values and services. Understand their commitment to sustainability and how it impacts housekeeping operations. This will show your genuine interest in the company and help you align your answers with their goals.

    ✨Showcase Your Experience

    Prepare specific examples from your previous supervisory roles in hospitality. Highlight situations where you successfully managed a team, resolved conflicts, or improved efficiency. This will demonstrate your capability to handle the responsibilities of a Floor Supervisor.

    ✨Emphasise Teamwork

    As a Floor Supervisor, collaboration is key. Be ready to discuss how you've worked effectively within a team, supported colleagues, and contributed to a positive work environment. This will illustrate your ability to lead while fostering teamwork.

    ✨Ask Smart Questions

    Prepare thoughtful questions about the role and the company culture. Inquire about training opportunities, team dynamics, or how success is measured in the housekeeping department. This shows your enthusiasm and helps you gauge if the company is the right fit for you.

    Floor Supervisor
    Hotelcare
    Location: London
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    H
    • Floor Supervisor

      London
      Full-Time
      24000 - 36000 £ / year (est.)
    • H

      Hotelcare

      50-100
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