At a Glance
- Tasks: Welcome guests and serve delicious food and drinks with a smile.
- Company: Join a stylish hotel transforming into a modern four-star experience.
- Benefits: Enjoy discounts, free meals, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on personal development and social responsibility.
- Why this job: Be part of an exciting refurbishment project and create memorable guest experiences.
- Qualifications: Great customer service skills and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding.
Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel.
The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Our promise iscaring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission istomake the impossible possible to realise your dreams.
Job Description
- POSITION OVERVIEW
- Department: Food and Beverage
- Full-time
Providing a warm welcome to guests and taking hot beverage orders and snacks will be at the heart of what you do.
You will use your excellent customer service skills to give guests an experience that they are sure to remember!
- This is a full-time position (weekends included)
- MAIN RESPONSIBILITIES
- Welcoming the guests to our new F&B outlets & providing efficient, friendly, and professional service
- Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
- Communicating proficiently in English (spoken and written) with guests
- Preparing and serving a wide range of cocktails and coffees
- Good knowledge of our products
- Take responsibility for your designated section and station
- Ensuring that the F&B area remains well stocked at all times
- Receiving and processing customers' payments
- Making sure ingredient labels are visible in all stations
- Cleaning and sanitizing tables
- Taking a positive problem-solving approach to guest problems and concerns
- Actively selling and promoting hotel facilities and services
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Additional Information
PERKS FOR YOU
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in UK and North Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Health Insurance
- Eye Test Vouchers
- Staff Uniforms Provided
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- #J-18808-Ljbffr
F&B Team Member employer: Hotelandresortsolution
Raffles London at The OWO is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as 28 days of holiday, enhanced family leave, and opportunities for internal growth, team members are encouraged to thrive in a supportive environment. Located in the iconic Old War Office building, employees enjoy a unique setting that fosters creativity and collaboration while delivering outstanding service to guests.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotelandresortsolution. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotelandresortsolution
Don't be shy about reaching out to Hotelandresortsolution directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotelandresortsolution and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotelandresortsolution
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
