At a Glance
- Tasks: Provide exceptional service, manage reservations, and ensure smooth check-in/check-out for guests.
- Company: Join the luxury boutique Hotel Xenia, part of the prestigious Autograph Collection by Marriott.
- Benefits: Be part of a dynamic team in a growing hotel with opportunities for career advancement.
- Other info: Fast-paced role requiring multitasking and attention to detail.
- Why this job: Make a real impact on guest experiences in a vibrant hospitality environment.
- Qualifications: Previous experience in reception or guest service, with a friendly and professional attitude.
The predicted salary is between 28066 - 30000 £ per year.
A fantastic opportunity has arisen here at Hotel Xenia, Autograph Collection by Marriott. We are currently looking to recruit a passionate Guest Service Agent to join our Front Office team in our growing luxury boutique hotel.
Position Overview
Reporting to the Front Office Manager, the Guest Service Agent is responsible for providing exceptional service to guests, ensuring a smooth check-in and check-out process. This role includes greeting guests, managing reservations, and handling guest inquiries with professionalism. The Guest Service Agent plays a vital role in delivering a memorable guest experience, maintaining service standards, and contributing to the overall efficiency of operations in our luxury boutique hotel.
What we are looking for
- Previous experience in Reception or Guest Service within the hospitality industry.
- A friendly and professional attitude, with the ability to engage guests and handle inquiries efficiently.
- Strong attention to detail and the ability to manage multiple tasks, including reservations, check-ins, and guest requests.
- Passionate about providing excellent service and ensuring every guest has a positive experience.
- Ability to multitask in a fast-paced environment while maintaining high service standards.
Guest Service Agent at Hotel Xenia, Autograph Collection employer: Hotel Xenia London
At Hotel Xenia, Autograph Collection, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring you can advance your career in the hospitality industry. Located in the heart of London, our luxury boutique hotel offers a unique environment where you can thrive while delivering exceptional service to our guests.
