At a Glance
- Tasks: Welcome guests and provide exceptional service throughout their stay.
- Company: Hotel Xenia, a contemporary boutique hotel in South Kensington.
- Benefits: 28 days leave, 50% restaurant discount, and world-class training.
- Other info: Be part of an award-winning brand with great career growth opportunities.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Previous guest service experience and a friendly, professional attitude.
The predicted salary is between 20790 - 25410 £ per year.
Hotel Xenia, Autograph Collection is a contemporary boutique hotel located in South Kensington, London. With 99 guest rooms and suites, an Italian restaurant, an early hour's bar, cigar garden, private dining, and events area, Xenia offers a truly unique experience for our guests, a modern, yet comfortable home away from home ambience.
A fantastic opportunity has arisen here at Hotel Xenia. We are currently looking to recruit a passionate Guest Service Agent.
The Job
- You will be the first point of contact for our guests, creating a warm and personalised welcome from the moment they arrive and setting the tone for an exceptional stay.
- You will deliver thoughtful and attentive service throughout each guest's journey, ensuring every guest feels valued, recognised, and genuinely cared for.
- You will provide exceptional Front Office service, including welcoming guests, assisting with arrivals and departures, managing requests, and ensuring every interaction reflects the high standards and unique character of Hotel Xenia.
- With your knowledge of the hotel and local area, you will anticipate guest needs, offer personalised recommendations, and create memorable moments that leave a lasting impression.
What we are looking for
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- Previous experience in Reception or Guest Service within the hospitality industry
- A friendly and professional attitude, with the ability to engage guests and handle inquiries efficiently
- Strong attention to detail and the ability to manage multiple tasks, including reservations, check-ins, and guest requests
- Passionate about providing excellent service and ensuring every guest has a positive experience
- Ability to maintain high service standards
What we offer
- A unique opportunity to be part of an award-winning international brand
- World class training and development programmes tailored to enhancing skills
- 28 days annual leave, including bank holidays
- 50% discount at our restaurant, La Terrazza
- Complimentary meals whilst on duty
- Uniform provided, with complimentary dry cleaning
- Pension scheme
- Employee of the Month recognition programme
- Recommend a Friend referral scheme
- Exclusive associate accommodation rates across Marriott International hotels
- Friends & Family accommodation rates across Marriott International hotels
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Guest Service Agent employer: Hotel Xenia London
Hotel Xenia, Autograph Collection is an exceptional employer that values its staff and fosters a supportive work culture in the heart of South Kensington. Employees benefit from competitive remuneration, opportunities for professional development, and a vibrant team environment that encourages creativity and collaboration. Working here means being part of a unique hospitality experience where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Xenia London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Xenia London
Don't be shy about reaching out to Hotel Xenia London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Xenia London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Xenia London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
