Host/Hostess - casual

We are seeking to hire Host / Hostess to join our team in the City of London for our restaurant, The Cardinal. Reporting to the Restaurant General Manager, the ideal candidate will deliver a courteous and friendly service to the guests in line with the standard operating procedures of the restaurant.

The Cardinal is a friendly neighbourhood restaurant and bar located in Londons City Centre neighbourhood. We are intensely passionate about the revival of a proper gathering place. Our recipe is simple: great drinks, delicious food, warm hospitality, and a convivial space, all without pretence. Our goal is virtuosity. To do the common, uncommonly well. We take a great deal of pride in our offerings and want to provide the best possible experience for our guests.

Destined to be a gathering place for neighbourhood locals, tourists, foodies and revel rousers, The Cardinal will evoke a spirit of comfort and camaraderie. The service will be informal, attentive, friendly, knowledgeable and hospitable.

• Be fully trained with all menu items, presentation, accompaniments.
• Respond promptly to the service needs of the guest
• Good knowledge of the reservations system
• Adapt communication to suit the need of the guest
• All guests are greeted and helped in a polite and friendly manner.
• Awareness of guests on arrival
• Polish all silver and glasses
• Adhere to the weekly cleaning rota
• Collect all food items on trays and keep the service pantry clear at all the times
• Keep the kitchen informed with what required
• Assist the service of bread, coffee
• Maintain good communication with supervisor for any problems
• Keep noise level to a minimum
• Maintain effective working relationships with colleagues, Supervisors and Managers
• Assist new colleagues in becoming familiar with the workplace
• Do not blame others, act and lead by example.
• Control all emotions and channel anger to a positive cause
• Never use offensive language
• Attend all meeting or training sessions when required
• Attend daily briefings before each service
• Attend appraisals when required
• Minimize safety hazards by following all safety rules and procedures
• Attends work on time as schedules
• Follows all policies and procedures regarding disciplinary, absence

• Proven experience as a Host / Hostess
• Excellent level of English
• Friendly, approachable, and professional
• Able to work as part of a team
• Excellent customer service skills

• Knowledge of booking systems, SevenRooms and OpenTable.
• Excellent communicator at all levels
• Excellent customer care skills
• Excellent organisational and administrative skills
• Friendly, approachable and professional
• Excellent multi-tasking skills