At a Glance
- Tasks: Be the first smile our guests see and create memorable experiences.
- Company: Join The Newt, a luxury country estate in Somerset.
- Benefits: Enjoy competitive pay, wellness perks, and discounts on hotel stays and dining.
- Other info: Flexible 4-on/4-off schedule with opportunities for personal and professional growth.
- Why this job: Make a real impact on guest experiences while working in a beautiful environment.
- Qualifications: Must have a full UK driving licence and a passion for exceptional service.
The predicted salary is between 12 - 13 € per hour.
£12.92 per hour plus tronc and fantastic benefits. 4-on/4-off schedule, consisting of 10-hour shifts from 10:00am to 8:00pm. A driving license is required for this role.
Be the first smile our guests see—and the lasting impression they never forget. As a key ambassador for the hotel, you’ll be at the heart of creating seamless, welcoming, and memorable guest experiences. From the moment guests arrive to their final farewell, you’ll ensure every detail is handled with precision, warmth, and care. Supporting the Front of House team, you’ll coordinate logistics across the estate—from luggage handling to guest transport—helping deliver an effortless luxury experience that defines The Newt.
Key Responsibilities
- Support guest arrivals and departures, assisting with luggage and smooth transitions.
- Manage daily logistics including luggage handling, room drops, and guest transport.
- Operate hotel buggies/buses safely and efficiently.
- Respond promptly to guest requests with professionalism and care.
- Deliver luggage to rooms and ensure accurate tracking and storage.
- Maintain a secure and organised luggage room.
- Assist with in-room deliveries such as amenities and guest requests.
- Monitor entrance and lobby areas, reporting any maintenance or presentation issues.
What we can offer
- A positive workplace environment with opportunities to develop both personally and professionally.
- Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
- Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
- Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
- Stay in shape with complimentary use of our gym and wellbeing classes.
- Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
- Complimentary staff meal when onsite – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
- Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
- Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
- We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
- Discover exclusive perks with discounted hotel stays for staff, accompanied by 30% discount at our restaurants.
- A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
- Up to 30 days annual leave each year for our full-time team.
What we're looking for
- A proactive, confident and personable approach.
- Passion for delivering exceptional guest experiences.
- Strong communication and organisational skills.
- Ability to prioritise tasks in a fast‑paced environment.
- Physically capable of lifting and moving luggage safely.
- Comfortable working both indoors and outdoors in varying conditions.
- A team player who builds strong relationships with colleagues.
- Full UK driving licence.
Where you'll be working
The Front of House team plays a crucial role in achieving our vision of a seamless guest journey across The Newt estate. As the first and last point of contact for our guests, the department ensures every visitor enjoys a welcoming, professional and memorable experience. Beyond guest service, the team supports the wider hotel and estate operations, contributing to the vibrant, community‑focused culture of The Newt in Somerset.
Who are we – The Newt in Somerset
Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home‑away‑from‑home experience where impeccable service flourishes in an ambiance of unassuming sophistication.
Hotel Porter in Somerset employer: Hotel Reception at The Newt in Somerset
The Newt in Somerset is an exceptional employer, offering a vibrant and supportive work culture where every team member plays a vital role in creating memorable guest experiences. With fantastic benefits including complimentary access to our spa and gym, generous employee discounts, and opportunities for personal and professional growth, we ensure that our staff feel valued and engaged. Located in a stunning country estate, our Hotel Porter role not only provides a chance to work in a beautiful environment but also fosters a sense of community and teamwork among colleagues.
Contact Detail:
Hotel Reception at The Newt in Somerset Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Porter in Somerset
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and key staff members. This way, when you chat with guests or your potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! As a Hotel Porter, you'll be the first point of contact for guests. Role-play scenarios with friends or family to get comfortable with handling different guest requests and situations.
✨Tip Number 3
Dress to impress! When you go for your interview, make sure you look smart and professional. It shows that you take the role seriously and are ready to represent the hotel in style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Hotel Porter in Somerset
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to creating memorable guest experiences.
Tailor Your Application:Make sure to tailor your application to the Hotel Porter role. Highlight your relevant experience, especially in guest services or logistics, and mention any skills that align with our key responsibilities. This shows us you’re serious about the position!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Hotel Reception at The Newt in Somerset
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hotel Porter. Familiarise yourself with tasks like luggage handling and guest transport, as well as the importance of creating a welcoming atmosphere. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your People Skills
As a Hotel Porter, you'll be the first point of contact for guests, so it's crucial to highlight your communication skills. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you would handle various guest interactions with warmth and professionalism.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, especially when managing logistics and prioritising tasks. Think of specific instances where you've successfully juggled multiple responsibilities, and be prepared to share these during your interview to show you can thrive in a fast-paced environment.
✨Be Ready for Practical Questions
Expect questions that assess your physical capability and driving skills, as these are essential for the role. Be honest about your experience with lifting and moving luggage, and ensure you have your driving licence details handy to discuss your qualifications confidently.
