At a Glance
- Tasks: Be the first smile our guests see and ensure seamless experiences.
- Company: Join The Newt, a luxury country estate with a vibrant community.
- Benefits: Enjoy competitive pay, wellness perks, discounts, and up to 30 days annual leave.
- Other info: Fun team activities and opportunities for personal and professional growth.
- Why this job: Make lasting impressions while working in a beautiful environment.
- Qualifications: Proactive, confident, and a full UK driving licence required.
The predicted salary is between 12 - 13 € per hour.
£12.92 per hour plus tronc and fantastic benefits. 4-on/4-off schedule, consisting of 10-hour shifts from 10:00am to 8:00pm. A driving license is required for this role.
Be the first smile our guests see—and the lasting impression they never forget. As a key ambassador for the hotel, you’ll be at the heart of creating seamless, welcoming, and memorable guest experiences. From the moment guests arrive to their final farewell, you’ll ensure every detail is handled with precision, warmth, and care. Supporting the Front of House team, you’ll coordinate logistics across the estate—from luggage handling to guest transport—helping deliver an effortless luxury experience that defines The Newt.
Key Responsibilities- Support guest arrivals and departures, assisting with luggage and smooth transitions.
- Manage daily logistics including luggage handling, room drops, and guest transport.
- Operate hotel buggies/buses safely and efficiently.
- Respond promptly to guest requests with professionalism and care.
- Deliver luggage to rooms and ensure accurate tracking and storage.
- Maintain a secure and organised luggage room.
- Assist with in-room deliveries such as amenities and guest requests.
- Monitor entrance and lobby areas, reporting any maintenance or presentation issues.
- A positive workplace environment with opportunities to develop both personally and professionally.
- Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
- Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
- Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
- Stay in shape with complimentary use of our gym and wellbeing classes.
- Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
- Complimentary staff meal when onsite – crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
- Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
- Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
- We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
- Discover exclusive perks with discounted hotel stays for staff, accompanied by 30% discount at our restaurants.
- A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
- Up to 30 days annual leave each year for our full-time team.
- A proactive, confident and personable approach.
- Passion for delivering exceptional guest experiences.
- Strong communication and organisational skills.
- Ability to prioritise tasks in a fast‑paced environment.
- Physically capable of lifting and moving luggage safely.
- Comfortable working both indoors and outdoors in varying conditions.
- A team player who builds strong relationships with colleagues.
- Full UK driving licence.
The Front of House team plays a crucial role in achieving our vision of a seamless guest journey across The Newt estate. As the first and last point of contact for our guests, the department ensures every visitor enjoys a welcoming, professional and memorable experience. Beyond guest service, the team supports the wider hotel and estate operations, contributing to the vibrant, community‑focused culture of The Newt in Somerset.
Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home‑away‑from‑home experience where impeccable service flourishes in an ambiance of unassuming sophistication.
Hotel Porter in Castle Cary employer: Hotel Reception at The Newt in Somerset
At The Newt in Somerset, we pride ourselves on being an exceptional employer, offering a positive workplace environment that fosters personal and professional growth. Our Hotel Porters enjoy a range of fantastic benefits, including complimentary access to our spa and gym, generous discounts, and a supportive team culture that values hard work and celebrates achievements through our recognition programme. With a focus on creating memorable guest experiences amidst the beauty of our luxury country estate, this role provides a unique opportunity to be part of a vibrant community dedicated to excellence.
Contact Detail:
Hotel Reception at The Newt in Somerset Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Porter in Castle Cary
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and key staff members. This way, when you walk in for your interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your people skills! As a Hotel Porter, you'll be the first smile guests see. Role-play common scenarios with friends or family to boost your confidence in handling guest requests and interactions.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the role seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Hotel Porter in Castle Cary
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for delivering exceptional guest experiences. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Hotel Porter role. Highlight your relevant skills and experiences that match the job description. We love seeing how you can contribute to creating memorable guest experiences!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your skills and experiences!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Hotel Reception at The Newt in Somerset
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hotel Porter. Familiarise yourself with tasks like luggage handling and guest transport. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Hotel Porter, you'll be the first smile guests see. Practice how you can convey warmth and professionalism in your responses. Think of examples where you've provided excellent customer service or resolved issues effectively.
✨Prepare for Practical Questions
Expect questions about how you'd handle specific situations, like managing multiple guest requests at once. Prepare scenarios from your past experiences that highlight your organisational skills and ability to prioritise tasks in a fast-paced environment.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
