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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, assisting guests and ensuring their needs are met.
- Company: Join a dynamic team at Hotel Management & Consulting, Inc. with a focus on respect and growth.
- Benefits: Earn $13.50 - $15.50 per hour, plus medical benefits and flexible pay options.
- Why this job: Make a real difference in guests' experiences while developing your hospitality skills.
- Qualifications: Customer service experience preferred; strong communication and problem-solving skills required.
- Other info: Great opportunities for career advancement in a supportive environment.
Overview
Exciting Opportunity: Guest Attendant at WoodSpring Suites in Columbia Fort Jackson, SC. Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.
Our Culture
We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.
Benefits
- Hourly Rate: Dependent on experience, $13.50 – $15.50.
- DailyPay Access: Flexible pay options to access your earnings when you need them.
- Benefits: Medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
- Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
- Career Growth: Opportunities for advancement within the company for dedicated employees.
Responsibilities
- Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
- Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
- Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
- Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
- Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
- Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
- Other Duties as Assigned.
Preferred Qualifications
- Minimum of one year in customer service; hotel operations experience preferred.
- Proficient computer skills.
- Excellent communication skills.
- Strong organizational, time management, and problem-solving skills.
- Proactive in solving problems.
Physical Requirements
- Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
- Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.
Equal Employment Opportunity & Legal
Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description. This description does not imply that these are the only duties to be performed. The employment relationship remains “at will”. These requirements are subject to change to reasonably accommodate qualified disabled individuals. We are an equal employment opportunity employer and comply with applicable federal, state, and local laws governing non-discrimination in employment. We participate in E-Verify where required. We prohibit unlawful harassment and provide reasonable accommodation as needed. We are a Drug Free workplace.
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Guest Attendant employer: Hotel Management and Consulting, Inc.
Contact Detail:
Hotel Management and Consulting, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Attendant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hotel Management and Consulting's website and social media. Understanding their values will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your customer service skills! As a Guest Attendant, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence and problem-solving abilities.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Wear smart, professional attire to your interview to show that you take the role seriously and are ready to represent the hotel.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Attendant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the Guest Attendant role and how you can bring a positive vibe to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and hotel operations. We love seeing how your skills match what we're looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our awesome team at Hotel Management and Consulting!
How to prepare for a job interview at Hotel Management and Consulting, Inc.
✨Know the Role Inside Out
Before your interview, make sure you understand the Guest Attendant role thoroughly. Familiarise yourself with the daily tasks like front office operations and guest services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you solved problems or went above and beyond for a guest. This will demonstrate your proactive approach and problem-solving skills.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the hospitality industry. A neat and tidy appearance reflects your respect for the role and the company. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team culture, opportunities for advancement, or what a typical day looks like for a Guest Attendant. This not only shows your interest but also helps you determine if the company is the right fit for you.
