At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and solve guest requests with a smile.
- Company: Join the vibrant team at Hotel Indigo Torquay, known for its warm hospitality.
- Benefits: Earn £13.15/hour, enjoy paid holidays, free meals, and career growth opportunities.
- Other info: Flexible shifts, inclusive culture, and perks like discounted stays and shopping.
- Why this job: Be part of a dynamic environment where you can make guests' stays unforgettable.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 27332 - 27332 € per year.
Hotel Indigo Torquay is looking for a Front Office Team Member to join our growing team and bring the Hotel Indigo values to life! We are looking for someone who can work 32 hours per week across 4 shifts (weekend availability essential). Please note this is a 6-month fixed-term contract.
Responsibilities
- Checking in our guests when they first arrive, and checking out our guests on departure (you will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively) – it would be great if you had experience in a Reception role within a Hotel environment with experience of Opera or similar reception system (not essential).
- Dealing with ad-hoc guest requests (you will be problem solving to ensure we can elevate all of our guests' stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile) – you will be an excellent problem-solver and fast-thinker, we will give you the autonomy to do what you need to do to make sure our Guests have a stay above and beyond the expected.
- Engaging with our Guests (you will be providing our guests with information about the Hotel itself, local area and create individual authentic interactions with each guest) – excellent communication and personable skills are essential for this role, you will be communicating with a wide range of guests and need to adjust your approach dependent on guests' needs and wants.
- Recognising IHG One Rewards Members and encouraging new joiners (you will be an advocate of the IHG One Rewards program and know the benefits of joining, so you can share these with our guests who aren’t already signed up… whilst recognising and appreciating our loyal members!)
Benefits
- Financial security – £13.15 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays and enhanced sick pay!
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Front Office Receptionist (32 hours) in Torquay employer: Hotel Indigo
Hotel Indigo Torquay is an exceptional employer that prioritises employee wellbeing and growth, offering competitive pay, guaranteed hours, and a range of benefits including paid overtime and generous leave policies. Our vibrant work culture fosters inclusivity and personal development, with extensive training and career progression opportunities available globally. Join us in creating memorable experiences for our guests while enjoying perks like discounted stays and a supportive environment that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist (32 hours) in Torquay
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hotel Indigo Torquay. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Front Office Receptionist, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence. Think about how you'd handle tricky situations or complaints – showing you can think on your feet is key!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the IHG careers page and submit your application directly. It’s the best way to ensure your application gets noticed by the right people!
We think you need these skills to ace Front Office Receptionist (32 hours) in Torquay
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role and the Hotel Indigo values.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in reception roles or customer service. If you've used systems like Opera before, mention it! We love seeing how your background aligns with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our guests!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Hotel Indigo
✨Know Your Hotel Indigo Values
Before the interview, take some time to familiarise yourself with the Hotel Indigo values. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Practice Your Problem-Solving Skills
Since the role involves dealing with guest requests and complaints, think of examples from your past experiences where you've successfully resolved issues. Practising these scenarios will help you articulate your problem-solving skills during the interview.
✨Brush Up on Communication Techniques
As a Front Office Receptionist, excellent communication is key. Prepare to discuss how you would engage with guests and adjust your approach based on their needs. Consider role-playing with a friend to enhance your conversational skills.
✨Familiarise Yourself with Opera or Similar Systems
If you have experience with Opera or similar reception systems, be ready to talk about it. If not, do a bit of research on how these systems work. Showing that you're proactive about learning can impress your interviewers.
