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- Tasks: Welcome guests, manage check-ins/outs, and handle guest requests with a smile.
- Company: Join the vibrant Hotel Indigo Torquay team in a stunning coastal location.
- Benefits: Competitive pay, free meals, paid holidays, and financial wellbeing support.
- Why this job: Be part of a unique hotel experience and create memorable moments for guests.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Flexible part-time hours with opportunities for career growth and development.
The predicted salary is between 13 - 16 £ per hour.
Hotel Indigo Torquay is looking for a Front Office Team Member to join our growing team and bring the Hotel Indigo values to life. Hotel Indigo Torquay brings a vibrant new addition to this idyllic coastal town. Nestled along the stunning English Riviera, the hotel offers guests breathtaking views of Tor Bay and easy access to some of Torquay's most iconic beaches and walking trails, where nature can be truly appreciated. Close to local attractions, including the historic Torre Abbey and the lively harbour, guests can also indulge in the region's renowned culinary scene featuring fresh seafood and artisanal delights.
We are looking for someone who can work 16 hours across 2 shifts per week; weekend availability is essential for this role. As a Front Office Team Member (Part-Time), you can expect to carry out the following duties:
- Checking in our guests when they first arrive, and checking out our guests on departure. You will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively. Experience in a Reception role within a Hotel environment with experience of Opera or similar reception system is preferred but not essential.
- Dealing with ad-hoc guest requests. You will be problem-solving to ensure we can elevate all of our guests' stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile. You will be an excellent problem-solver and fast-thinker.
- Engaging with our Guests. You will provide our guests with information about the Hotel itself and the local area, creating individual authentic interactions with each guest. Excellent communication and personable skills are essential for this role.
- Recognising IHG One Rewards Members and encouraging new joiners. You will be an advocate of the IHG One Rewards program and know the benefits of joining, so you can share these with our guests who aren’t already signed up.
We offer our colleagues a wide range of additional benefits to support you. By taking a confident step in your career and joining us, you can expect to receive:
- Financial security - £***** per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support, and enhanced sick pay.
- Wagestream - a financial wellbeing app giving you the opportunity to save, track, and withdraw your pay as you earn it.
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks - worldwide discounted room rates.
Front Office Receptionist in Torquay employer: Hotel Indigo
Contact Detail:
Hotel Indigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist in Torquay
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hotel Indigo Torquay. Familiarise yourself with its values, services, and local attractions. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your people skills! As a Front Office Team Member, you'll be engaging with guests from all walks of life. Brush up on your communication skills and think of ways to create those authentic interactions that Hotel Indigo values. Role-play with a friend or family member to get comfortable!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled guest requests or complaints. Be ready to share these stories during your interview to demonstrate how you can elevate guests' stays and leave them with a smile.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Hotel Indigo team. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Front Office Receptionist in Torquay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re looking for someone who can engage with our guests authentically.
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Team Member role at Hotel Indigo Torquay. Highlight any relevant experience you have in hospitality or customer service, and mention how you can contribute to creating memorable guest experiences.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Hotel Indigo Torquay. We can’t wait to hear from you!
How to prepare for a job interview at Hotel Indigo
✨Know the Hotel Indigo Vibe
Before your interview, get familiar with the Hotel Indigo brand and its values. Understand what makes this hotel unique, especially its focus on local culture and guest experience. This will help you connect your answers to their ethos during the interview.
✨Show Off Your People Skills
As a Front Office Team Member, you'll be interacting with guests constantly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone’s experience memorable.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you had to handle guest complaints or unexpected issues. Highlight your quick thinking and how you turned a potentially negative experience into a positive one.
✨Familiarise Yourself with Opera
If you have experience with Opera or similar systems, mention it! If not, do a bit of research on how hotel management systems work. Showing that you're proactive about learning can impress the interviewers and demonstrate your commitment to the role.
