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- Tasks: Be the welcoming face for guests during the night and ensure smooth operations.
- Company: Join Hotel Indigo K West, a vibrant hotel with a creative spirit.
- Benefits: Enjoy a competitive salary, discounts, and extensive development opportunities.
- Why this job: Make a real impact on guest experiences while working independently at night.
- Qualifications: Previous front desk experience preferred; strong communication and attention to detail required.
- Other info: Flexible night shifts with great career growth in a supportive environment.
The predicted salary is between 28500 - 28500 £ per year.
Own the night, one guest at a time. At Hotel Indigo K West Shepherd’s Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As a Night Receptionist, you’ll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check-ins to early departures, you’ll make sure every guest feels welcome, safe, and well looked after no matter the hour. So if this sounds like you, then come join the pre-opening team as we get ready to open our doors in February 2026!
What’s Our Story? Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd’s Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.
Here’s what you can look forward to as our Night Receptionist:
- Annual salary: £28,500
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World-class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood
- Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off-hours.
- Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
- Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
- Be the go-to overnight: Help with guest queries, in-room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
- Own the desk: Manage phones, emails, and internal handovers, ensuring the next day’s team is fully up to speed.
- Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.
What’s Your Story? You’re reliable, independent, and cool under pressure, with a natural sense of calm and confidence. You’ll thrive in this Night Receptionist role if you have:
- Previous front desk or hotel night shift experience (preferred)
- Great attention to detail and comfort working solo
- Good knowledge of Opera Cloud or similar systems
- Ability to complete financial and administrative tasks accurately
- Flexibility to work night shifts, weekends, and public holidays as required
- A guest-first attitude and strong communication skills
- A calm, reassuring presence in any situation
If you’re ready to be the night-time heartbeat of our hotel, we want to hear your story. Join us as Night Receptionist at Hotel Indigo K West Shepherd’s Bush, and help every guest sleep soundly knowing you’re on shift.
Night Receptionist - Front Of House employer: Hotel Indigo
Contact Detail:
Hotel Indigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - Front Of House
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive and visit the hotel in person! Introduce yourself to the team and express your interest in the Night Receptionist role. A friendly face can make a lasting impression, and it shows you’re genuinely keen on joining their crew.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and night shifts. Think about scenarios where you’ve handled difficult situations calmly. We want to see that you can keep your cool when the night gets busy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing benefits right there!
We think you need these skills to ace Night Receptionist - Front Of House
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight any relevant experience you have in front desk roles or night shifts. We love seeing how your past roles have prepared you for this Night Receptionist position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hotel Indigo K West Shepherd’s Bush.
How to prepare for a job interview at Hotel Indigo
✨Know Your Night Shift Role
Before the interview, make sure you understand what being a Night Receptionist entails. Familiarise yourself with the responsibilities like handling late check-ins and completing night audits. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Guest Service Skills
Prepare examples of how you've provided excellent guest service in previous roles. Think about situations where you had to stay calm under pressure or resolve issues for guests. This will highlight your suitability for creating meaningful moments for guests during the night.
✨Familiarise Yourself with Hotel Systems
If you have experience with Opera Cloud or similar systems, be ready to discuss it. If not, do a bit of research on common hotel management software. Showing that you're tech-savvy can give you an edge, especially when it comes to managing phone calls and emails efficiently.
✨Emphasise Your Reliability and Independence
As a Night Receptionist, you'll often be working solo. Be prepared to talk about times when you've demonstrated reliability and independence in your work. This will reassure the interviewers that you can handle the responsibilities of the role without constant supervision.
